Vendor Project Manager

• Location: Spain
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Job Responsibilities

The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises and remotely to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals.

Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations

Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation

Collaborate with project managers, testers and producers to keep testing schedules on track

Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups

Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client

Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility

Manage onboarding procedures for new testers/reviewers

Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work

Compile and maintain training materials and operating guidelines

Respond to testers’/reviewers’ scheduling requests and other needs or issues

Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues

Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement

Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness

Devise plans of action that engage multiple stakeholders to achieve desired results

Schedule team meetings as needed

Promote team-building activities during and after work hours

Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning

Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training

Assist project managers and producers on various tasks

Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)

Additional Job Details

• Natural leader who easily gains respect from and motivates team members
• Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting
• Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
• People management experience
• Excellent command of written and spoken English
• High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
• Genuine team player who puts team first
• High level of responsibility, ownership and accountability
• Conflict management and mediation skills
• Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
• Ability to address groups of 10-100
• Ability to think strategically
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
• Keen sense of judgment when prioritizing tasks and managing delivery of communications
• Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
• Experience providing trainings to people individually and in groups, in technical and other skills
• Ability to present complex tasks in a simple and clear manner
• 2+ years experience in the QA, localization or globalization industry

Bilingual

• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
• Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience
• Project management experience and/or training

Pluses

Multilingual

Knowledge of basic HTML and Unicode

Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)

Experience writing and editing QA plans

Training in conflict resolution or mediation

Additional Locations: Cluj, Romania