Director of NetSuite Service Delivery

Position Type

Full-Time

Base Pay Range

$150,000- $180,000

Incentive Pay

Bonus eligibility - 15%

Location

Remote - US

Strategic Information Group is the premier supplier of Enterprise Software Solutions (ERP, QMS, & CRM) and related consulting services in North America and Europe. Our customers are leading manufacturers who are looking for industry experience, best practices, and proven methodologies to guide them to successful implementations. We are passionate about what we do, and our customers range from start-ups to multinational manufacturers.

Why Work With Us?

At our core, we are driven by a commitment to empowering customer success and we know that starts with the right people. We’re looking for passionate individuals who:

Understand the unique challenges of the manufacturing industry and are eager to help solve them.

Thrive on creative problem solving, bringing fresh ideas and innovative thinking to the table.

Care deeply about making a positive impact not just for our customers, but for our colleagues as well.

Want to make a difference from day one at a company that values respect, collaboration, and personal growth.

Join us and be part of a team where your voice matters, your work has purpose, and your contributions drive real results.

What We Offer

401(k) & Company Match

Dental, Vision and Medical Insurance

Employee assistance program & Supplemental Pet Insurance

Company Paid Life and AD&D

• Voluntary supplemental Life and AD&D insurance
• Paid holidays
• Paid time off
• Travel Aid / Global Care for peace of mind when traveling.

What you will be doing

The Director of NetSuite Practice leads strategy, growth, and quality for NetSuite implementation services, specializing in Manufacturing and Supply Chain; Life Sciences experience is preferred. This role not only carries full P&L responsibility but also actively mentors consultants and serves as a trusted advisor to C-suite clients.

Develop and execute strategic plans to maximize practice revenue and market share.

Own and maintain full P&L responsibility, including investment planning, budgeting, and forecasting for the NetSuite practice.

Drive revenue through specialized service offerings such as manufacturing operation offerings.

Define and standardize delivery methodologies, templates, and accelerators to ensure repeatable success.

Act as the primary Subject Matter Expert (SME) for high-value sales opportunities.

Oversee a portfolio of complex, full-lifecycle NetSuite implementations, across multiple industries ensuring they meet budget and timeline milestones.

Design integrated architectures with NetSuite.

Ensure quality assurance for critical manufacturing configurations, including Multi-level BOMs and other critical operational configurations.

Serve as the final escalation point for client satisfaction and technical delivery issues.

Review the quality of team deliverables to maintain high standards and customer referenceability.

Partner with Sales and Marketing to drive new business.

Author Statements of Work (SOWs) and lead pricing presentations for prospective clients.

Expand existing client relationships through add-on products and optimization services.

Recruit, manage, and coach a diverse team of functional consultants.

Establish certification paths and performance standards to foster professional growth.

Minimum Qualifications

• 10+ years of ERP/CRM experience, with at least 5+ years specifically focused on NetSuite OneWorld.
• Proven track record in a growing professional services or consulting leadership role (typically 7+ years).
• Deep understanding of core business processes: Order-to-Cash, Procure-to-Pay, and Record-to-Report.
• Bachelor’s degree in Accounting, Finance, MIS, or Computer Science
• NetSuite Certifications (e.g., ERP Consultant, Administrator, or Multi-Book).
• Familiarity with integration platforms like Celigo or Boomi.
• Proficient in MS Office Suite
• Highly organized with strong prioritization skills
• Exceptional executive communication and presentation skills.
• Strong negotiation and conflict-resolution abilities for high-pressure environments
• Detail-oriented with strong problem-solving capabilities
• Dedicated to maintaining high standards and delivering exceptional results

Preferred Education and Experience

Ideal candidate will have experience in manufacturing, life sciences and software validation.

Advanced degree or certifications such as MBA or CPA preferred.

SUPERVISORY RESPONSIBILTIES

This position directly and indirectly supervises employees within the NetSuite Team. Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsible for interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to focus on computer screens for extensive periods of time.
• The employee is occasionally required to stand and reach.
• The employee may occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee constantly operates a computer. Employees are regularly required to talk or hear and are frequently required to sit, stand; walk, use hands to finger, handle or feel; and reach with hands and arms.
• This job operates in a professional remote office environment. This role routinely uses standard office equipment such as computers and phones.

Work Environment

This is a full-time position. Hours of work are Monday through Friday, Regular Business hours, with some afterhours work as business needs require.

Travel

Some travel is expected for this position. Limited travel up to 25%.

How to Apply

If you are passionate about leading high performing teams, helping manufacturers succeed through innovative ERP, QMS, and CRM solutions, and want to be part of a global team, we encourage you to apply today! Please submit your resume.

This is a full-time employment position. Candidates should be eligible to work for any employer in the US. Visa sponsorship is not available for this position, including transfers of sponsorship

NOTE: The expected base salary range for this position is $160,000- $180,000. Final compensation is dependent on numerous factors, including but not limited to, relevant experience, education, specialized skills, and internal equity. The range provided is an estimate, and a candidate's specific offer may vary based on these factors

Strategic Information Group is an equal opportunity employer. Strategic Information Group does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law