Managed Service Sales Engineer

Overview

The Managed Services Sales Engineer looks to verify prospects that are a good fit for a partnership. The MSSE performs all fact-finding and provides customer-based requirements to the Pre-Sales Engineer to validate any technical requirements.

Responsibilities

• Lead point of contact for IT sales related matters for assigned accounts
• Develop and maintain a trusted advisor relationship with customers
• Act as the liaison between customers and Atlantic internal teams
• Review and make certain existing contact billings are accurate
• In accordance with Atlantic’s sales order process submission of worksheets for hardware/software, renewals and professional services
• Work with customer to thoroughly Fact Find new opportunities and understand the goals an initiatives as it relates to technology.
• Create an annual IT budget summary for each client based on their fiscal year end.
• Timely delivery of customer quotes and proposals ensuring profitability of the opportunity and meeting assigned gross profit (GP) targets.
• Participate in the preparation and delivery of account Technical Business Review in conjunction with the assigned vCTO.
• Work closely and communicate with account vCTO to identify sales opportunities within account base.
• Communicate with Atlantic Quote Desk to efficiently identify what is needed to provide quotations and proposals to customer
• Communicate with Project Manager to ensure timely completion of installation and professional services projects
• Maintain sales forecast and tracking in Connectwise daily.
• Update Connectwise Ticket queues
• Update IT Glue as necessary with latest proposal documents
• Assist with service issue escalations as needed
• Ability to present and communicate effectively at all levels of the organization, including C-level
• Skilled in delivering client-focused solutions centered on customer needs
• Detail oriented with focus on efficient time management
• Strong listening skills
• Strong verbal and written communications skills
• Working knowledge of computing and network infrastructure
• Working knowledge with MS Office Suite
• (Note that a commission based comp plan is tied to this role)