IT Assistant

• Job Title: IT Assistant
• Department: Information Technology
• Location: San Diego, CA (on-site)
• Reports to: IT Coordinator
• FLSA Status: Non-exempt
• Working hours: Monday-Friday 9:00am-5:30pm, including some weekends
• Language: English and bilingual in Spanish required

Company Overview

Zucarmex, USA is a thought leader in the Sugar Refining business. The success of our business is dependent on the trust and confidence we earn from our employees, customers and shareholders. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. For over 100 years, the way we work is a direct reflection of our company culture; we believe in accountability and constantly striving for growth.

Position Summary

Perform technical support and maintenance activities for the facility’s information technology infrastructure; review and verify cybersecurity controls; remain proactive in understanding emerging technologies; and collaborate on projects that strengthen the sugar refining facility’s operational competitiveness.

Essential Duties and Responsibilities

The following are principal duties. Other related duties may be assigned based on business needs.

Execute IT infrastructure maintenance programs to ensure service availability and continuity and support ISO 20000 objectives.

Inspect and verify company technology infrastructure for optimal operation and continuous updates.

Inspect and verify systems and applications supporting daily operations and strategic objectives.

Review and verify cybersecurity policies and procedures to protect company systems and data.

Work with engineering teams to improve production processes through advanced technology.

Provide technical support to users to ensure IT service availability and continuity.

Collaborate with departments to identify and meet their technology needs.

Support the facility’s certification objectives relating to quality, food safety, service, occupational safety, and health.

Maintain inventories of IT infrastructure assets and consumables to support IT services.

Protect the confidentiality of user access information and technical support credentials.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work any shift and extended hours.

Preferred Education and/or Experience

Bachelor’s degree in Information Technology, Computer Systems, or a related field

1–2 years experience in network installation and configuration, security tools, switching, routing, firewalls, server and operating-system administration, and computer-device configuration.

Skills

• Knowledge of data networks, cybersecurity tools, and computer equipment installation and configuration.
• Experience with network switching, routing, and firewalls.
• Knowledge of server and operating system administration (preferred).
• Familiarity with systems analysis and development (preferred).
• Proficiency in office productivity applications, operating systems, information systems, and collaboration platforms.
• Ability to troubleshoot technical issues and provide effective IT support to users.
• Knowledge of IT project planning, coordination, and execution.
• Ability to support IT infrastructure maintenance and ensure service continuity.

Required Attributes

• Must demonstrate integrity, honesty, professionalism, and commitment.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Strong attention to detail and ability to prioritize multiple tasks.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer service orientation and willingness to assist others.
• Ability to work independently and collaboratively in a team environment.
• Must be highly motivated, adaptable, and willing to learn new technologies.
• Ability to maintain confidentiality and protect sensitive company information.
• Language and Travel
• Excellent verbal and written communication skills in English and Spanish (required).
• Occasional travel to corporate offices may be required.
• Certifications and Special Training
• Knowledge or training in Google Workspace, cybersecurity, office productivity tools, and Cisco networking technologies (preferred).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to stand, walk and sit for long periods in front of a computer, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls.

The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to fifty (50) pounds. The associate may be exposed to moving mechanical parts, vehicle traffic, a wide range of temperatures and noise levels.

Compensation Range: $20.00-$23.00 hourly

In addition to a competitive salary, roles are eligible for additional compensation and benefits including: vacation time, sick time, bereavement leave, paid holidays and medical benefits and 401(k) savings plan.

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, certifications, and other business and organizational needs. The Annual Full Pay Range may be broader than what we anticipate to pay for this position, based on internal equity and budget.