Senior Compliance Specialist

Make an Impact as a Senior Compliance Specialist

The Senior Compliance Specialist serves as a Team Lead in the Compliance unit. This position is responsible for mentoring and coaching other Specialists and managing escalated cases that need intensive fact finding when there is a suspicion of fraudulent activity. In addition, other responsibilities will include working with local Workforce Boards and the Texas Workforce Commission to report locally and at the state level when fraudulent intent has been discovered.

Will be responsible for calculating the cost of services that the individual will owe if deemed ineligible and will manage the collection process. Will conduct customer interviews onsite and off. Will report to the Process Improvement Manager with some demand for independent judgment.

Why Join ChildCareGroup

Founded in 1901, ChildCareGroup’s (CCG) mission is to drive generational change by advancing early learning, family stability, and workforce opportunity.

Child Care Assistance, a program of ChildCareGroup manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2GEN approach works toward our vision of “Children do better when their parents do better, when families thrive, our community succeed”.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

INCLUSION – Value individual differences

TEAMWORK – Communicate and collaborate to achieve our goals

SUMMARY/PURPOSE OF POSITION

The Senior Compliance Specialist serves as a Team Lead in the Compliance unit. This position is responsible for mentoring and coaching other Specialists and managing escalated cases that need intensive fact finding when there is a suspicion of fraudulent activity. In addition, other responsibilities will include working with local Workforce Boards and the Texas Workforce Commission to report locally and at the state level when fraudulent intent has been discovered.

Will be responsible for calculating the cost of services that the individual will owe if deemed ineligible and will manage the collection process. Will conduct customer interviews onsite and off. Will report to the Process Improvement Manager with some demand for independent judgment.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

Suspected Fraud/Abuse: Performs fact-finding on customer and child care provider related reports and within the required timeframe as defined by the Texas Workforce Commission. Works alongside Workforce Solutions and the Texas Workforce Commission during all investigations. Will determine the cost of services while ineligible and begins the collections process. Sets up and monitors Repayment Schedules and manages Warrant Hold List placements and balances. Reports findings to CCA Management, Workforce Solutions and the Texas Workforce Commission using an automated database.

Lead Role: Responsible for mentoring and coaching existing Specialists who monitor casework. Will process cases that have been identified as potential fraud and needs more intensive work. Will be serve as the back up for case reading when necessary and assist with TWC exception reports. Will work closely with the Staff Trainer on identified training needs.

Data Organization & Reporting: Systematically compiles and aggregates data from suspected fraud and recoupment cases and maintains current and historical data for easy manipulation with readiness to present/CCA Management, Workforce Solutions and the Texas Workforce Commission when necessary.

NON-ESSENTIAL JOB FUNCTIONS

Other duties as assigned

JOB SPECIFICATIONS

• High School diploma or GED required. Bachelors degree preferred
• Experience in eligibility determination, state and federal regulation interpretation, training in monitoring for contract compliance, mathematical accuracy, or internal control compliance
• Must have experience in all Microsoft Office Applications, advanced Microsoft Excel skills required
• Ability to effectively present information and strong analytical skills
• Ability to clearly present information in written or oral form; write clearly and effectively present ideas to document activities and to read and interpret a variety of written information
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must demonstrate attention to detail and ability to stay focused on task
• Must have ability to handle sensitive and confidential information
• Must promote a positive work environment
• Prompt and regular attendance required

EQUIPMENT USED

Computer, Server, fax, scanner and all office equipment

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Local travel required. Must have reliable transportation; valid Texas drivers license, proof of liability insurance and driving record acceptable to CCGs automobile liability insurance carrier
• Will be required to travel to all contractor sites
• Work requires normal physical effort, visual attention, manual dexterity or coordination. Any lifting restricted to items or children weighing less than 25 pounds
• Typical office environment

INTERNAL AND EXTERNAL CONTACTS

Position has daily contact with clients from the community at large and with local funders and Federal/State funding agencies

Position works closely with Senior Management and all levels of staff