Account Manager

DataVox is seeking an Account Manager in Houston, Texas!

Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving the Texas Triangle area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being our customers' most trusted technology partner by delivering exceptional expertise, innovative solutions, and outstanding service.

Benefits that Support You and Your Family

DataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life:

Health, Dental & Vision Insurance

Company-Paid Life Insurance & Long-Term Disability Insurance

Matching 401(k) and Roth Retirement Plans

Sponsored 529 College Savings Plan

Professional Development Reimbursement

Paid Vacation, Sick Time & Company Holidays

Mileage & Phone Reimbursement

Annual Health & Wellness Fairs

Sustainable Business Practices

A Culture That Brings People Together

At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special:

An Encouraging Environment centered on upskilling and career growth

Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.

Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!)

A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support

Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark

At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together.

The Account Manager is responsible for growing revenue by developing new customer relationships and expanding opportunities within existing accounts. Acting as a trusted advisor, the Account Manager works closely with business and technology leaders to understand strategic goals, operational challenges, and technology priorities and aligning DataVox solutions and services that address operational, security, collaboration, and infrastructure needs while delivering long-term business value.

Success in this position requires strong consultative selling skills, strategic account planning, and the ability to build lasting executive-level relationships that result in long-term customer value.

What You’ll Do

Account Development & Customer Engagement

• Identify and develop strategic new business opportunities.
• Develop and execute customer-specific growth strategies that identify opportunities for revenue growth and customer retention.
• Build and maintain trusted relationships with key stakeholders including executives, IT leaders, operations leaders, facilities teams, and procurement contacts.
• Serve as a trusted advisor and primary point of contact for customers throughout the relationship lifecycle.
• Conduct regular account reviews to align customer initiatives with DataVox solutions and services.

Consultative Sales & Solution Development

• Lead customer discovery conversations to understand business objectives, operational challenges, and technology priorities.
• Partner with Solution Architects and Engineers to design solutions that address customer requirements.
• Present the value, business outcomes, and return on investment of proposed solutions.
• Guide opportunities through qualification, proposal development, negotiation, and contract execution.
• Coordinate internal resources and manufacturer/vendor partners throughout the sales process.

Territory & Pipeline Management

• Maintain a healthy pipeline of qualified opportunities and actively manage opportunities through the sales cycle.
• Utilize CRM tools to manage customer activity, opportunity progression, forecasting, and account planning.
• Provide accurate sales forecasts and maintain visibility into key opportunities and risks.
• Achieve or exceed assigned goals, net profit, and strategic growth objectives.

Cross-Functional Collaboration

• Collaborate closely with Project Management, Finance, and Technical Operations and Service teams to ensure successful customer outcomes.
• Collaborate with leadership and technical teams to evaluate key opportunities and account priorities.
• Support customer onboarding, solution adoption, and long-term relationship management efforts.
• Represent DataVox professionally at customer meetings, industry events, and networking opportunities.

Who You Are

• 3+ years of successful experience in technology, IT services, or related solution sales.
• Demonstrated ability to build and expand customer relationships at multiple organizational levels.
• Strong consultative selling, discovery, presentation, and negotiation skills.
• Experience managing complex sales cycles involving technical and business stakeholders.
• Strong organizational skills and ability to manage multiple opportunities simultaneously.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
• Excellent verbal, written, and interpersonal communication skills.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Technology, or related B2B solutions
• Experience selling managed services, cloud solutions, cybersecurity, networking infrastructure, collaboration platforms, audiovisual systems, physical security, or integrated technology solutions.
• Experience working with technology manufacturers, channel partners, and distributor relationships.
• Knowledge of account planning methodologies and solution-based sales practices.
• Relevant sales or industry certifications are a plus.

Success Factors

The most successful Account Managers at DataVox are

• Strategic relationship builders who develop trusted advisor status with customers.
• Consultative sellers who focus on solving business problems rather than selling products.
• Results-driven professionals who consistently identify opportunities for growth and customer expansion.

Physical Demands

Work involves standing, talking, hearing, using hands and fingers, handling, feel or operating objects like a laptop, cell phone, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, balance, stand, and drive. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will need the ability to uphold stress of daily travel. Regular, predictable attendance is required, including hours as business demands dictate. Light to moderate lifting is required.

DataVox Inc. is an equal opportunity employer.