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EPIC Health Healthcare/BioTech

Director of Operations-FQHC

Southfield, MI In person Full-time

Job Title: Director of Operations – FQHC

Location: Hamtramck, MI

Employment Type: Full-Time

Lead and Scale Mission-Driven Care at EPIC Care Centers INC

At EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations.

This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact.

What You’ll Do

Operational Leadership & Strategy

  • Lead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care.
  • Develop and execute operational strategies aligned with organizational goals andHRSA/FQHC requirements.
  • Supportclinic expansion, new site launches, and service line growth.

FQHC Compliance & Regulatory Oversight

Ensure full compliance withHRSA Health Center Program requirements, including:

Scope of Project

Sliding Fee Discount Program (SFDP)

  • UDS reporting and performance measures
  • Maintain readiness forHRSA Operational Site Visits (OSVs)and audits.
  • Oversee policies and procedures to ensure adherence tofederal, state, and local regulations.

Financial Performance & Optimization

  • Partner with finance to managebudgets, cost controls, and revenue cycle performance.
  • Monitor key financial drivers includingvisit volume, payer mix, and reimbursement optimization.
  • Support340B program oversightin collaboration with pharmacy and compliance teams.

Quality, Access & Patient Experience

  • Drive improvements inclinical quality measures, patient outcomes, and satisfaction.
  • Ensure access standards are met, includingtimely appointments and reduced barriers to care.
  • Support implementation ofvalue-based care initiativesand population health strategies.

Team Leadership & Development

  • Lead and develop clinic leadership (Practice Managers, Site Leads, etc.).
  • Build a high-performing, mission-driven culture focused on accountability and continuous improvement.
  • Partner with HR onrecruitment, retention, and staff development.

Cross-Functional Collaboration

Work closely with clinical leadership, compliance, finance, IT, and population health teams.

Ensure alignment between operations, patient care delivery, and organizational strategy.

Data, Reporting & Performance Management

  • Track and analyze KPIs includingUDS measures, productivity, access, and financial performance.
  • Utilize data to drive operational improvements and strategic decisions.
  • Prepare reports for executive leadership and board-level visibility as needed.

What You Bring

Required Qualifications

  • Bachelor’s degree in Healthcare Administration, Business, or related field (Master’spreferred).
  • 5–10+ years of healthcare operations experience, with at least 3 years in a leadership role.
  • Direct experience working in anFQHC or community health center environment.
  • Strong knowledge ofHRSA regulations, UDS reporting, and compliance requirements.

Skills & Competencies

  • Strategic thinker with strong execution capabilities
  • Deep understanding ofFQHC financial drivers and reimbursement models
  • Strong leadership, communication, and organizational skills
  • Data-driven mindset with experience using metrics to improve performance
  • Ability to thrive in a fast-paced, growth-oriented environment

Preferred Qualifications

Experience with340B programs

Experience managingmulti-site operationsand cross-functional teams.

Why Join EPIC Care Centers INC

  • Mission-Driven Impact– Expand access to care for underserved communities
  • Leadership Opportunity– Play a key role in building and scaling FQHC operations
  • Collaborative Culture– Work with a team dedicated to innovation and patient care
  • Growth Environment– Be part of a rapidly expanding organization
  • Ready to Lead with Purpose?
  • If you’re a results-driven healthcare leader with a passion for community health and operational excellence, we want to hear from you.
  • Apply today and help shape the future of FQHC care at EPIC Care Centers Inc
  • Visit www.epichs.org to learn more.
  • Background checks are required for this role.

Job description provided by EPIC Health.
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