Business Technology and Innovation Director

Company Overview

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary

The Business Technology & Innovation Director leads the technology strategy and systems that support FOH® operations, growth, and innovation. This role oversees the organization’s ERP, IT infrastructure, business intelligence, websites, cybersecurity, and emerging technologies, ensuring platforms are secure, scalable, and aligned with evolving business needs. The Director identifies opportunities to leverage technology, data, and AI to improve how we work, strengthen decision-making, and drive measurable business results.

As a hands-on leader and strategic partner, this position leads critical technology initiatives from strategy through implementation while developing a high-performing team and building strong partnerships across the organization. The Business Technology & Innovation Director plays an important role in shaping the future of technology at FOH®, bringing together innovation, operational excellence, and The Way We Are.

Additional Information

• This is a permanent full-time position
• This role participates in our hybrid schedule
• Hybrid schedule: Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays ; 3 days working in the headquarters office
• Headquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138

Essential Responsibilities

• Oversees implementation of new software, updates, and outages for optimal effectiveness
• Synchronized upgrades and renewal schedule for key company software programs
• Optimizes the productivity of the entire organization by ensuring ERP databases, patches, add-ons, and storage are operating at peak performance
• Ensures regular checks on network and data security
• Identifies and acts on opportunities to improve and update software, systems, BI reporting and websites
• Develops and implements SOPs for the organization that support controls, separation of duties and audit-readiness
• Promotes and conducts IT security training programs and workshops for staff
• Conducts regular systems audits and promotes remediation and improvements
• Preserves assets by implementing disaster recovery, back-up procedures and information security structures
• Sources vendors to secure proposals, evaluate return on investment, decide on course of action, and then own the implementation of IT/ SAP/website projects
• Methodically evaluates problems, trends, and growth projections to uncover and recommend IT solutions and strategies
• Maintains internal quality service by establishing and enforcing organizational standards and SLA commitments
• Collaborates with the Finance team to comply with the financial goals of the company through timely submissions of invoices and expense reports, creating annual budgets, and analyzing the department general ledger and P&L reports monthly
• Leads and creates inter-departmental partnerships for strategic sales growth and the secure adoption of AI technologies
• Successfully transforms strategies into tactical and measurable action plans
• Participates in special projects as needed, and handles emergency requests and assignments
• Ensures IT, ERP, business intelligence, and website support to team members by managing timely responses to helpdesk tickets and project execution
• Balances both the results and culture success of the team by effectively interviewing, selecting, onboarding, and training new team members
• Provides training, coaching and inspiration to impact team member development and attainment of quarterly and annual goals
• Uncovers people and process opportunities, crafts solutions, and champions the implementation
• Maintains records of core team members’ achievements, productivity, and development opportunities to prepare and deliver on-time IDPs and annual reviews
• Processes and approves accurate and timely payroll for core team members
• Appreciates the relationship between recognition, reinforcement, and results
• Participates in special projects as needed, and handles emergency requests and assignments
• Promotes our FOH® Culture through action and leadership

Education, Experience, and Computer Skills

• Minimum 6+ years’ experience in SAP B1 or similar ERP and/ or training equivalent combination of education and experience
• Minimum 4+ years’ experience in leadership/ managerial role
• Mastery of SAP Business One required
• Proficient in running SQL queries and Crystal Reports
• Proficient in all Microsoft & Windows applications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• SAP Business One Certification highly preferred

Skills Needed for Success

• Exceptional supervisory, coaching and leadership skills
• Strategic thinking, planning and execution
• Communicate with excellence and clarity both verbally and in writing
• Clearly conveys technical concepts to both technical and non-technical audiences
• Provides direction and works under pressure to meet deadlines
• Strong presentation and public speaking skills

Tech-savviness

• Stress and time management skills
• Analytical, mathematical, financial aptitude
• Exceptional project management skills and strong attention to detail
• Analytical, creative, practical problem-solving skills
• Balances quick decision-making with thoughtful judgement
• Customer service and interpersonal skills
• High emotional intelligence in cultivating strong internal relationships

Desired Characteristics and Qualifications

• Organized, action and detailed oriented
• Demonstrate sound work ethics
• Possess cultural awareness and sensitivity
• Nimbleness to respond to everchanging priorities in a high growth environment
• Highly enthusiastic, positive-minded and composure in challenging situations
• Acts and performs with an “ownership mentality”

Decisiveness

Flexible to work outside normal work hours

Benefits & Pay

At FOH®, we value our team members as our most important asset, which is why we offer a benefits package designed with their well-being in mind. In addition to multiple medical and dental options with supplemental insurance and 401(k) plan (fully vested) and bonus incentives, we offer paid holidays, vacation, and even time off to volunteer in the community and local charities. Our team also enjoys a collaborative culture that supports their growth.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com | www.frontofthehouse.com | www.roomthreesixty.com

Company Awards & Recognitions

• Diverse and Inclusive Employer 2023, 2024, and 2025
• Most Family Friendly Employers 2023, 2024, and 2025
• Fortune Best Workplaces in Manufacturing & Production 2023
• Fortune Best Workplaces in Manufacturing & Production 2020

Best Dog-Friendly Company 2021

• Best Workplaces in Manufacturing & Production 2019
• Best Workplaces for Women 2019
• Best Workplace for Women 2018

Best Medium Workspaces 2018

Best Workspaces in Manufacturing & Production

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