Product Operations Manager

• FleetUp is looking for an experienced Product Operations Manager to lead our growing Product Operations team. In this role, you will have a direct impact on the continued growth and success of our brand. As the Product Operations Manager, you will:
• Own the new product launch process across all departments with effective collaboration and communication
• Manage the product pricebook in Salesforce, Quickbooks and billing modules for all existing and new products and services
• Collaborate and coordinate with Sales, Marketing, hardware vendors, and Product Engineers for customer deployments and order fulfillments
• Streamline, automate and improve the efficiency of rebranding, initialization and shipping of enterprise level orders
• Own all of the IT components for account onboarding, device configuration and onboarding, automated billing, device usage and RMAs
• Collaborate with Marketing team to compile user guides, installation manuals, user manuals, and other collateral
• Collaborate with Product Technical Engineers for existing and new product introductions regularly
• Own the product retirement process with effective communication across all departments and successful removal of the product portfolio and pricebook
• Diagnose process issues and deploy process changes as needed to optimize
• Report out executive level product metric updates and continually establish and propose process improvements
• Work with Engineering to define workflows of the backoffice IT components for optimal usage and scale
• Monitor the usage of processes to onboard and configure existing and new products and identify any gaps and defects
• Gather feedback from all departments and work with Engineering to enhance the IT components

Knowledge/Skill Requirements

• 5+ years of Product Operation management experience
• Strong organizational skills with the ability to manage time
• Extremely well organized, focused and diligent toward executing processes
• Self-motivated and energetic advocate for continuous process improvement
• Must have demonstrated ability to succeed in fast paced, rapidly changing environments
• Ability to operate effortlessly in a demanding, cross-functional environment with diverse stakeholders
• Proficiency in using business tools such as MS Office, Salesforce, Quickbooks, and ERP SW
• Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships
• Collaborative work style and commitment to get the job done
• Commitment to high professional ethical standards in a diverse workplace