Inside Application Specialist - Lead

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Inside Sales Lead

Mission of the Role

Leads inside sales and customer care team within a branch office. Communicates with customers to process orders, manage projects, and be a strong technical resource. Teams with the Branch Manager and outside sales to grow market share for the branch office. The branch office is located in Plano, TX.

Education/Experience

Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion.

Key Inside Sales Lead Accountabilities

• [if !supportLists]· [endif]Directs and coordinates activities and training of local inside sales/customer service representatives.
• [if !supportLists]· [endif]Ensures quality objectives are met using measurements and corrective actions where necessary.
• [if !supportLists]· [endif]Gives quarterly employee reviews.
• [if !supportLists]· [endif]Maintains close relationships between sales departments.
• [if !supportLists]· [endif]Maximizes local profitability by utilizing strategic pricing initiatives and project leadership.
• [if !supportLists]· [endif]Communicates with customers via phone, faxes or email to process orders, returns and handle general questions and complaints.
• [if !supportLists]· [endif]Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.
• [if !supportLists]· [endif]Research and find solutions to customer problems.
• [if !supportLists]· [endif]Prepares quotations and coordinates the details for the sales teams.
• [if !supportLists]· [endif]Prepares all information on new customer for input into customer database.
• [if !supportLists]· [endif]Develops and maintains relationships with suppliers as necessary.
• [if !supportLists]· [endif]Solicits sale of new products and services.
• [if !supportLists]· [endif]Schedules appointments for outside sales staff.
• [if !supportLists]· [endif]Receives inbound calls and converts into additional opportunities.
• [if !supportLists]· [endif]Serves as a supplier delegate.
• [if !supportLists]· [endif]Tracks stock levels of customer specific inventory.
• [if !supportLists]· [endif]Attends and participates in weekly team funnel meetings.
• [if !supportLists]· [endif]Other miscellaneous duties as assigned by supervisor.
• [if !supportLists]· [endif]Follows all quality processes and procedures as established by Hartfiel Automation.
• [if !supportLists]· [endif]Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements.
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