Business Process Analyst

We are seeking a Business Analyst II to join our Information Technology team. This role combines advanced data analytics, IT support, and business strategy to help drive profitability, improve decision-making, and enhance system reliability. The ideal candidate has strong technical expertise, excellent problem-solving skills, and the ability to bridge the gap between data insights and business outcomes.

Key Responsibilities

• Design and implement pricing strategies to increase profitability and competitiveness.
• Build and manage interactive dashboards (Tableau, Power BI, SQL) to track KPIs, customer behavior, and product usage.
• Conduct white-space and segmentation analysis to identify new revenue opportunities.
• Automate reporting processes using SQL and Excel Macros to streamline forecasting and operations.
• Collaborate with cross-functional teams to drive strategies and optimize customer engagement platforms.
• Mentor and coach analysts by assigning tasks and reviewing deliverables.
• Provide Tier I and II support for end-users (hardware, software, and network).
• Manage IT support tickets and oversee configuration, maintenance, and optimization of clinical and administrative applications.
• Lead system upgrades, patch management, and testing efforts, ensuring adherence to change control and documentation standards.

Required Qualifications

• 5+ years of experience in business analysis, data analytics, or related fields.
• Bachelor’s degree in Information Technology, Analytics, Computer Engineering, or related discipline.
• Proficiency in SQL, Tableau, Power BI, and Advanced Excel (VBA).
• Strong analytical and communication skills with the ability to present insights clearly.
• Working knowledge of Python or R for modeling and data processing.
• Experience in A/B testing, campaign optimization, and performance analysis.
• Excellent stakeholder management and presentation skills.

Preferred Skills & Tools

• Experience with Cisco Webex Analytics, Google Analytics, Google Tag Manager, and Google AdWords.
• Knowledge of web data analytics, EHR metrics, and healthcare applications (EHR/EMR).
• Familiarity with machine learning model interpretation and implementation.
• Strong knowledge of Microsoft 365, Windows OS, and service ticketing platforms.

Preferred Certifications

SQL: Data Reporting and Analysis

Microsoft Power BI for Business Intelligence

Tableau Dashboard Creation

Python for Data Science & Machine Learning

Sample Projects You’ll Work On

• Customer Churn Analysis – identify churn risk and develop proactive strategies.
• Predictive Modeling – apply machine learning for business problem-solving.
• Digital Optimization – improve web traffic conversion and ROI.
• Executive Dashboards – deliver high-level business performance insights.

What We Expect

• As a valued member of the MedStar Shah MSO IT team, you will:
• Uphold the highest standards of professionalism and integrity.
• Protect the confidentiality of PHI and sensitive data.
• Maintain a commitment to system reliability and user support.
• Continuously develop your skills and knowledge.
• Foster a collaborative and positive team culture.