Systems Engineer

The Company

MYCOM OSI is a leading telecom software vendor providing network and service management solutions (Assurance, Automation and Analytics) to leading Communications Service Providers (CSPs) including 8 out of 10 of the world’s largest global CSP groups, including Airtel, Vodafone, Telefonica and Deutsche Telekom. In one country alone MYCOM OSI helps manage the network and service experience of more than 800 million mobile subscribers.

MYCOM OSI has been at the forefront of innovation and trusted by the world's leading CSPs for over 25 years’ and with today’s global transformation to digital it is again leading the industry with innovations in NFV/SDN/Telco Cloud, 5G and Internet of Things. MYCOM OSI is in the early stages of an exciting new chapter in its growth as it launches a new technology platform that has already been selected by a leading CSP to assure the world’s first Telco Cloud.

With a global presence, MYCOM OSI has an entrepreneurial culture, where ambitious, flexible and hardworking people would thrive. We offer a challenging and rewarding working environment together with a good compensation package.

The Role

Job Title

System Engineer

Location

Gurgaon – India

Position in Organisation

Reports to

Directly Supervises

Head of System engineering

Level

Main purpose of role

The Systems Engineer role focuses on the delivery of technical professional services and fulfilment for a telecommunications software company. The role involves travel and on-site customer facing work and focuses on delivering services associated with the MYCOM OSI products.

Key Role Responsibilities

Assume overall technical leadership role and responsibility for software and services delivery to one or more customer delivery projects.

Ensure that software deployment, software configuration and integration, software acceptance services and any other type of professional services including training courses are delivered on quality

Responsible for overall solution architecture designs and low level integration designs of the software product including south- and northbound integration, software configuration and customisation.

Day-to-Day coordination of Systems Engineers involved in customer delivery projects and provide technical guidance and troubleshooting support for junior systems engineers securing efficient services delivery and usage of power tools and instrumentation/productivity tools

Contribute to and approve interface software requirements specifications for different equipment vendors, ensuring that file formats and parsing problems, import keys, managed object class models, and general data modelling is accurate and in line with the requirements.

Work with software product line and software development as expert beta tester and ensure full software feature capability knowledge

Work within the systems engineering and product management to help define/refine professional service packages and sales messages and ensure that the services portfolio and associated value added service packages are developed and messages communicated to sales team / marketing team

Ability to confidently demonstrate the product, Ability to understand business processes and business problems in a pre-sales environment

Excellent interpersonal relationship building and customer facing skills

The Person

Skills (technical and non-technical) & Qualifications

Must have

Bachelors Degree or equivalent

Proven software implementation experience including leadership roles with commercially available performance management systems for telecommunication operators. Such systems include e.g. Nokia-Siemens GR and SPOTSs, Ericsson ENIQ, Huawei PRS, Cisco WEM, ALU NPO and SDC, IBM Metrica/TNPM, Aircom Optima, and so on.

Software system integration testing exposure and software acceptance methodologies

Dedicated knowledge of data mediation engines, data loading, and parser definitions / functionality

General UNIX administration knowledge, power tools, shell / perl scripting, and SQL clients

Dedicated knowledge of telecommunication operator related performance management key performance indicators and data analysis and reporting methods

Available for travel as required

Key competencies

Customer Satisfaction

Communication

Influencing

Financial Awareness