Customer Onboarding Engineer (Security & Comp

• Job Title: Customer Onboarding Engineer (Security & Compliance)
• Pay Type: SALARIED EXEMPT
• Location: Remote

Summary of Position Role/Responsibilities

We are seeking a Customer Onboarding Engineer to lead the secure and compliant onboarding of customers into our cybersecurity platform. This role is responsible for working directly with customers—primarily in U.S. federal and highly regulated environments—to integrate data sources, configure security tooling, and ensure successful deployment aligned with compliance requirements. This position is hands-on, customer-facing, and requires strong experience with Microsoft and Azure security services, along with familiarity across other SIEM, EDR, and cloud platforms.

Essential Functions of the Job

Lead end-to-end customer onboarding into SIEM/XDR/MDR platforms, ensuring timely and successful delivery

Configure and validate Microsoft security services, including Defender XDR and Purview

Onboard and integrate data sources (identity, endpoint, cloud, SaaS, network logs) into security platforms

Build and maintain automation workflows using Azure Logic Apps, Power Automate, or similar SOAR tools

Work closely with customers to gather requirements, validate configurations, and support go-live readiness

Create and maintain customer-facing documentation, including

• As-Built documentation
• Onboarding runbooks
• Data source inventories
• Status trackers
• Support compliance and audit activities by preparing evidence and documentation (FedRAMP, FISMA, CMMC, etc.)
• Collaborate cross-functionally with SOC, engineering, and compliance teams
• Provide status updates and reporting to customers and internal stakeholders
• Marginal Functions of the Job
• Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:30 AM to 5:30 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training, and Experience

• Experience onboarding customers into SIEM, XDR, MDR, or security operations platforms
• Hands-on experience with Microsoft Defender XDR and/or Microsoft Purview
• Experience working in U.S. federal or highly regulated environments (FedRAMP, FISMA, CMMC, etc.)
• Strong understanding of log ingestion and data integration, including identity, endpoint, and cloud logs

Experience creating customer-facing technical documentation

Ability to work independently in a customer-facing delivery role

Strong communication and stakeholder management skills

Preferred Qualifications

Microsoft & Azure

• Microsoft Defender suite (Endpoint, Identity, Office 365, Cloud)
• Microsoft Purview (audit logging, compliance, data governance)
• Microsoft Sentinel (data connectors, log onboarding, validation)
• Azure AD / Entra ID, Azure Monitor, Log Analytics
• Experience with KQL for log analysis and troubleshooting
• Automation using Azure Logic Apps or Power Automate

Other Cloud & Security Tools

• SIEM platforms such as Splunk, QRadar, Elastic, Chronicle
• EDR/XDR tools such as CrowdStrike, SentinelOne
• AWS security services (e.g., CloudTrail, GuardDuty)
• Log ingestion tools such as Syslog, Logstash, Fluentd

EEO Statement

The Company is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status, or any other basis protected by applicable discrimination laws.