EPIC CUPID ANALYST - SCH EPIC

Epic Cupid Analyst – Job Description

Position Summary

The Epic Cupid Analyst is responsible for the design, build, implementation, optimization, and ongoing support of Epic Cupid and related clinical workflows supporting Cardiac Cath Lab, Respiratory Therapy, EKG, and EEG services.

This role works closely with cardiovascular services, respiratory therapy, cardiology, neurology, nursing, providers, ancillary departments, and operational leadership to ensure Epic supports safe, efficient, and standardized clinical workflows.

The Analyst serves as a subject matter expert for Cupid and assigned diagnostic/procedural workflows, providing technical build expertise, troubleshooting, workflow analysis, and coordination between clinical users, operational leadership, IT, interface teams, vendors, and Epic.

Key Responsibilities

System Design & Build

Configure, maintain, and optimize Epic Cupid functionality supporting cardiovascular and procedural workflows.

Serve as the primary Epic analyst responsible for build and workflow configuration for:

Cardiac Cath Lab

Respiratory Therapy

EKG/ECG

EEG

• Analyze clinical and operational requirements and translate them into Epic system design aligned with organizational standards, patient safety, and regulatory requirements.
• Build and maintain application components supporting scheduling, orders, procedure documentation, results, clinical documentation, and other assigned workflows.
• Develop and maintain applicable navigators, SmartTools, documentation templates, SmartForms, flowsheets, order sets, preference lists, workqueues, and clinical decision-support tools.
• Support workflow integration between ordering, scheduling, procedural documentation, clinical documentation, charge capture, and resulting.
• Coordinate build and workflow requirements for integrated diagnostic equipment and third-party systems used within Cath Lab, Respiratory, EKG, and EEG services.
• Evaluate workflow dependencies and downstream impacts before implementing system changes.
• Participate in Epic upgrades, release cycles, new functionality implementation, optimization initiatives, and system enhancement projects.

Support & Troubleshooting

• Troubleshoot issues involving orders, scheduling, documentation, procedure workflows, results, charge capture, interfaces, integrated devices, and downstream system dependencies.
• Investigate workflow and application issues using available Epic troubleshooting and system-analysis tools.
• Work with interface, technical, infrastructure, and vendor teams to troubleshoot issues involving diagnostic equipment and third-party systems.
• Identify root causes and develop sustainable solutions rather than relying on temporary workarounds when possible.
• Partner with Epic Technical Support and other Epic application teams when escalation or cross-application coordination is required.

Collaboration & Communication

• Work directly with Cath Lab staff, respiratory therapists, cardiologists, neurologists, nurses, technicians, providers, and operational leaders to understand workflow needs and translate them into effective Epic solutions.
• Participate in clinical workgroups, governance committees, optimization initiatives, project teams, and workflow-design sessions.
• Communicate application changes, workflow impacts, new functionality, downtime considerations, and upgrade-related changes to leadership and end users.
• Collaborate with other Epic application teams to ensure workflows are integrated appropriately across areas such as Orders, ClinDoc, Cadence, Radiant, Willow, Beaker, HIM, Billing/Revenue Cycle, and other applicable applications.
• Coordinate with technical, interface, biomedical/clinical engineering, and vendor teams when workflows involve medical devices or external systems.
• Promote standardized workflows and identify opportunities to reduce unnecessary variation across departments.

Testing & Documentation

• Develop and execute test plans for new build, upgrades, patches, integrations, regulatory requirements, and workflow changes.
• Perform unit, integrated, regression, and end-to-end workflow testing as appropriate.
• Validate workflows across Cath Lab, Respiratory Therapy, EKG, and EEG, including applicable upstream and downstream dependencies.
• Document workflows, build specifications, configuration decisions, testing results, change records, and support procedures.
• Maintain accurate and audit-ready application documentation.
• Assist with validating interfaces, device integrations, results routing, order processing, and other integrated workflows.
• Support regulatory, patient-safety, and organizational quality initiatives related to the assigned clinical areas.

Training & Go-Live / Ongoing Support

• Partner with training and operational teams to develop, review, and validate training materials and workflows for Cupid and assigned clinical areas.
• Provide at-the-elbow support during go-lives, upgrades, new department implementations, major workflow changes, and optimization initiatives.
• Support onboarding of new providers and clinical staff through workflow guidance and appropriate Epic configuration.
• Assist operational teams with adoption of new Epic functionality and standardized workflows.
• Monitor workflows after implementation and make appropriate modifications based on identified issues, operational needs, and approved optimization opportunities.

Required

• Bachelor’s degree in healthcare, information technology, clinical discipline, or related field, or equivalent combination of education and relevant experience.
• 1–3+ years of healthcare clinical, cardiovascular, ancillary services, EHR, or healthcare IT experience.
• Strong analytical, problem-solving, troubleshooting, and workflow-mapping skills.
• Ability to understand complex clinical workflows and translate operational requirements into technical solutions.
• Excellent communication, collaboration, and customer service skills.
• Ability to manage multiple priorities and work effectively with both technical and clinical teams.

Preferred

• Epic Cupid certification or willingness to obtain certification within 6 months of employment.
• Experience supporting Cardiac Cath Lab, Respiratory Therapy, EKG/ECG, and/or EEG workflows.
• Clinical experience in cardiovascular services, respiratory therapy, cardiology, procedural services, diagnostic testing, or a related area.
• Experience with medical device integration, clinical interfaces, or third-party diagnostic systems.
• Experience with clinical documentation, procedural documentation, orders, results, and charge-related workflows.
• Experience participating in Epic implementations, upgrades, optimization projects, or integrated testing.

Competencies

• Ability to translate complex clinical and procedural workflows into effective Epic configuration.
• Strong understanding of the relationships between orders, procedures, documentation, results, interfaces, devices, and charge capture.
• Strong attention to detail with a focus on patient safety, data integrity, and workflow accuracy.
• Ability to troubleshoot issues across multiple applications, interfaces, and clinical systems.
• Ability to work independently while collaborating effectively with multidisciplinary clinical, operational, and technical teams.
• Strong organizational, time-management, and prioritization skills in a fast-paced healthcare environment.
• Ability to communicate technical concepts clearly to clinical and operational users.
• Demonstrates discretion and maintains appropriate confidentiality when working with PHI and other sensitive information.
• Experience with Epic Hyperspace, Reporting Workbench, SmartTools, clinical decision support, and Epic troubleshooting tools is a plus.

Work Environment

• Onsite at least twice weekly at South Central Regional Medical Center and affiliated facilities.
• May require occasional evening or weekend work related to upgrades, go-lives, and system maintenance.
• Participates in on-call support rotations as assigned.
• Regular interaction with clinical departments may require onsite workflow observation and support within Cath Lab, Respiratory Therapy, EKG, and EEG areas.
• Travel may be required for Epic training, certification maintenance, or organizational meetings.