QUALITY ASSURANCE ANALYST - Commercial Lending

WHY WHEDA?

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

WHEDA values Equity, Diversity, and Inclusion as part of our culture.

WHEDA employees participate in the State of Wisconsin benefit package (https://www.wheda.com/about-wheda/careers/benefits). WHEDA offers an excellent benefits package that includes: Medical, Vision, and Dental Insurance, State Retirement plan; 457 Deferred Compensation, Group Term Life Insurance (and optional term life insurance for family members), Disability Insurance, paid sick leave, paid vacation time twenty eight (28) personal holiday hours, Twelve (12) paid legal holidays per year, tuition reimbursement program.

WHEDA is an equal opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply.

WHEDA has a remote work policy where certain employees may enjoy a hybrid or remote work schedule, based on position and business needs. See more details below related to this specific position.

WHEDA is seeking a Quality Assurance Analyst to join our Commercial Lending Department in our Madison facility.

SALARY: Hiring Range for this position is from $61,044 to $75,195 Annually. Offered Salary will be based on qualifications and internal pay equity. WHEDA provides a competitive salary and WHEDA employees participate in the State of Wisconsin benefit package which includes retirement, health insurance and deferred compensation programs.

POSITION OVERVIEW

The Quality Assurance Analyst position is responsible for providing expert analytical support and quality control to the Commercial Lending Department for all multifamily affordable housing and economic development programs administered by WHEDA. This includes ensuring strict and timely compliance with federal, state, and local guidelines, financing sources, regulations, contracts, and department policies.

ESSENTIAL DUTIES

Reviews, analyzes, and interprets project and program level information to ensure accuracy of the lending and tax credit activities. Identifies missing, inaccurate, or incomplete information, and makes recommendations for changes and improvements for policies, processes, and documentation.

Recommends and assists with development of sound processes, software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.

Monitors timeliness and completeness of tasks required under policies, agreements, and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the team as required.

Performs quality control audits of loan approvals, closings, funding conversion, etc. to ensure compliance with internal policies and procedures and other requirements.

Assists management in identifying, developing, and implementing tools needed to improve compliance, operational efficiency and accuracy.

Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies. Coordinates the accuracy and revision of website content, forms, and guides.

Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation.

Performs or assists with other duties as assigned.

QUALIFICATIONS

Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field AND 3 years of professional level experience related to quality assurance; OR equivalent combination of education and experience.

Valid Driver’s License preferred.

KNOWLEDGE AND SKILLS

• Housing regulations, principles, practices, procedures, and applicable federal, state, and local laws
• Quality control principles, practices, and procedures
• Workflow and process analysis methods
• Data analysis methods
• Policy and procedure development practices
• Attention to detail, and ability to troubleshoot for process improvement.
• Customer service principles
• Excellent verbal and written communication skills
• Problem solving skills and ability to work under pressure.
• Successful prioritizing and management of work projects
• Ability to work independently and efficiently.
• Strong adherence to confidentiality in working with clients and vendors.
• This position has a work schedule that will initially be 100% in-office. After training is complete, it is at the discretion of the direct manager when the employee may begin a hybrid work schedule.
• APPLICATION DEADLINE: This position will remain posted for 21 days.
• Questions may be directed to [email protected].
• This position is not eligible for a work-related immigration visa sponsorship.
• We request you do not include a photo of yourself with your application for employment. Any submitted will be removed prior to viewing by hiring leaders. Thank you.
• An Equal Opportunity Employer Operating Under an Affirmative Action Plan.
• To be considered for positions all applications must be complete.