WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.
With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Summary
We are seeking a proactive and detail-oriented Collections Lead Associate to manage customer receivables, drive timely collections, resolve billing disputes, and partner closely with Sales and internal stakeholders to improve cash flow and reduce outstanding balances. The role requires strong communication, analytical, and relationship management skills to ensure prompt payment collection while maintaining positive customer relationships.
Key Responsibilities
Collections Management
- Manage assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
- Execute collection strategies through calls, emails, and customer follow-ups.
- Monitor aging reports and prioritize collection efforts based on risk and overdue balances.
- Meet monthly, quarterly, and annual cash collection targets.
- Reduce Days Sales Outstanding (DSO) and improve overall receivable health.
Dispute Resolution
- Investigate and resolve customer disputes related to pricing, billing, purchase orders, credits, service delivery, and contractual terms.
- Act as the primary point of contact between customers and internal teams regarding payment issues.
- Track disputes through to closure and ensure timely resolution.
- Maintain detailed documentation of dispute cases and resolutions.
Sales & Cross-Functional Collaboration
- Partner closely with Sales teams to resolve customer concerns impacting collections.
- Work with Operations, Customer Success, Billing, and Finance teams to identify and address root causes of payment delays.
- Participate in customer review meetings and provide updates on outstanding receivables.
- Escalate high-risk accounts and recommend appropriate corrective actions.
Cash Application & Reconciliation
- Process and apply customer payments accurately against open invoices.
- Investigate and resolve unapplied cash, short payments, deductions, and payment variances.
- Perform account reconciliations and maintain accurate customer account records.
- Support month-end closing activities related to Accounts Receivable.
Reporting & Analysis
- Generate and maintain AR aging, collections, and cash forecasting reports.
- Analyze collection trends and identify opportunities for process improvements.
- Provide regular updates to management on collection performance, dispute status, and account risks.
- Support audit requests and compliance requirements related to receivables.
Required Qualifications
- Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or related field.
- 3-5 years of experience in Collections, Accounts Receivable, Credit & Collections, or Finance Operations.
- Strong understanding of Accounts Receivable, Order-to-Cash (O2C), and collection processes.
- Experience in dispute management and customer issue resolution.
- Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Dynamics, NetSuite, or similar).
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience working in a shared services or global business environment.
- Knowledge of cash application and reconciliation processes.
- Exposure to customer-facing collection activities with large enterprise accounts.
- Understanding of credit risk management and DSO improvement initiatives.
Key Skills
Collections Management
Accounts Receivable
Dispute Resolution
Cash Application
Customer Relationship Management
Sales Partnership & Stakeholder Management
Negotiation Skills
Aging Analysis
Account Reconciliation
Problem Solving
Financial Analysis
ERP Systems
Process Improvement
Key Performance Indicators (KPIs)
Collection Target Achievement (%)
DSO Reduction
Overdue Balance Reduction
Dispute Resolution Turnaround Time
Cash Application Accuracy
Aging Bucket Improvement
Customer Response & Follow-up Timeliness
Unapplied Cash Reduction
This role is critical in ensuring healthy cash flow by driving collections, proactively resolving disputes, partnering with Sales teams, and ensuring accurate cash application and receivables management.
Bachelors Degree
Job location- Pune (Viman Nagar)
Shift Timings- UK shift
Job description provided by WNS.
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