Account & Relationship Management Executive

Location: USA-MA-Remote

Permanent remote role with limited travel. Candidate can be located anywhere in the U.S, preferred candidate will be located in EST.

Uncapped earning potential.

The Strategic Account Manager is responsible for driving revenue growth and customer retention across a defined territory of academic, medical, research, and healthcare institutions. This role manages a portfolio of large accounts while developing new business opportunities through a consultative sales approach.

The successful candidate will build trusted relationships with library leaders, faculty, researchers, clinicians, administrators, and executive stakeholders to understand organizational priorities and align Ovid's portfolio of evidence-based information solutions, workflow tools, and research resources to their needs. This role requires strategic account planning, executive-level communication, and the ability to navigate complex, multi-stakeholder sales cycles.

Key Responsibilities

• Develop deep expertise in Ovid's portfolio of clinical, research, educational, and workflow solutions.
• Create and execute strategic territory and account plans that support revenue growth, retention, and customer expansion objectives.
• Manage a portfolio of large academic, healthcare, and research accounts, serving as a trusted advisor to key stakeholders and decision-makers.
• Build and maintain executive-level relationships with library directors, deans, academic leadership, researchers, clinicians, procurement teams, and other institutional stakeholders.
• Identify customer business challenges, institutional priorities, accreditation requirements, and research objectives, and align Ovid solutions to address those needs.
• Lead complex sales opportunities using a consultative and value-based selling methodology.
• Develop account growth strategies that increase product adoption, customer engagement, and long-term partnership value.
• Prospect for new business opportunities within existing accounts and across assigned territory.
• Conduct business reviews, strategic planning sessions, product demonstrations, and executive presentations.
• Prepare proposals, pricing recommendations, renewal strategies, and contract negotiations that align with customer objectives.
• Collaborate with product specialists, customer success, marketing, and leadership teams to develop and execute account strategies.
• Maintain accurate pipeline, opportunity, contact, and account information within Salesforce CRM.
• Deliver accurate sales forecasts and territory updates to leadership.
• Meet or exceed assigned revenue, retention, and growth targets.
• Travel throughout assigned territory to support customer engagement, strategic meetings, conferences, and sales activities.

Required

• Bachelor's degree or equivalent combination of education and professional experience.
• 5+ years of successful experience in strategic account management, consultative sales, business development, or enterprise sales.
• Demonstrated ability to manage large, complex accounts with multiple stakeholders and lengthy sales cycles.
• Experience developing and executing strategic account plans that drive revenue growth and customer retention.
• Strong consultative selling, negotiation, presentation, and relationship-building skills.
• Excellent verbal and written communication skills, including executive-level presentations.
• Proven ability to identify customer needs and translate them into solution-based recommendations.
• Experience managing a sales pipeline and forecasting through Salesforce or similar CRM platforms.
• Ability to work independently, prioritize multiple opportunities, and manage a geographic territory effectively.

Preferred

• Experience selling information, technology, SaaS, healthcare, educational, library, research, publishing, or clinical workflow solutions.
• Knowledge of academic medical centers, hospitals, healthcare systems, medical schools, universities, libraries, or research institutions.
• Familiarity with evidence-based medicine, clinical decision support tools, medical education resources, or scholarly research workflows.
• Experience selling into C-suite, dean-level, library leadership, faculty, and healthcare executive audiences.

Success Profile

The ideal candidate is a strategic, consultative seller who excels at developing long-term partnerships, uncovering institutional priorities, navigating complex stakeholder environments, and demonstrating the measurable value of Ovid solutions. They are equally effective at growing established enterprise relationships and identifying new opportunities within academic and healthcare markets.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.