Location: Japan, Tokyo
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm.
We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Japan Services Executive team brings together a diverse range of skills and experience across professional services, functional subject-matter expertise, and sales. The team plays a pivotal role in connecting Workday's services and sales organizations, ensuring that we support subscription sales by differentiating Workday's services approach and deployment methodology, and that our customers are set up for successful deployments that deliver on their business objectives.
Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's proven track record of customer happiness. Successful candidates will be passionate about working as part of an account team to drive and support complex sales cycles; engaging with customers and partners to develop deployment strategies and plans that meet their requirements; and leading detailed, sophisticated services sales processes, including estimates, proposals, and contracts.
Japan Services Executiveチームは、プロフェッショナルサービス、業務領域の専門知識、そして営業にわたる多様なスキルと経験を持つメンバーで構成されています。当チームは、Workdayのサービス組織と営業組織をつなぐ重要な役割を担い、Workdayのサービスアプローチと導入方法論を差別化することでサブスクリプション販売を支援するとともに、お客様が導入プロジェクトを成功させ、ビジネス目標を達成できる体制づくりを支えています。
私たちの目標は、見込み客およびお客様にとっての「信頼されるアドバイザー」であり続けることです。Workdayのコアバリューである「カスタマーサービス」と「誠実さ（Integrity）」に基づいて行動し、Workdayが築いてきた高い顧客満足の実績を守ります。理想的な候補者は、アカウントチームの一員として複雑なセールスサイクルを牽引・支援すること、お客様やパートナーとともに要件に合致した導入戦略と計画を策定すること、そして見積・提案・契約を含む緻密で高度なサービスセールスプロセスをリードすることに情熱を持てる方です。
About the Role
Workday is the leader in enterprise-class, software-as-a-service (SaaS) Human Capital Management and Financial Management solutions for running global businesses. As a Principal Service Executive within our Professional Services organization, you will be a senior, trusted advisor responsible for the planning, management, and execution of Professional Services business development for our most strategic and complex opportunities in Japan. You will be a key member of the Workday Pre-Sales Services team, working alongside Account Executives and Customer Success Managers to drive Workday subscription sales across market segments.
Lead and own Professional Services business development for large, strategic, and complex opportunities, taking accountability for services revenue, services attach rate, and deal profitability targets.
Understand the competitive landscape and prospect needs so you can effectively position the value of our deployment methodology and Professional Services against alternatives, including in-house and low-cost options.
Partner with Account Executives and Customer Success Managers to define the Services Strategy for named and complex accounts.
Present Workday Customer Services overviews and lead services discovery sessions with customer stakeholders, up to and including executive (CxO) level.
Design and validate credible Professional Services proposals, effort estimates, staffing models, high-level project plans, and risk assessments, drawing on hands-on implementation experience.
Build and articulate differentiated services value propositions that connect Workday's methodology to the customer's business outcomes.
Develop mutually beneficial relationships with Workday Service Partners; jointly plan projects, manage partner capacity, and support partner enablement and growth.
Assess project team training and enablement needs for prospects and customers.
Maintain accurate and timely prospect, pipeline, and services forecast data.
Manage, negotiate, and close Professional Services Agreements, Statements of Work (SOWs), and other contractual documentation, ensuring commercial soundness and appropriate risk/margin management.
Act as a role model within the team by mentoring colleagues, sharing best practices, and contributing thought leadership.
Provide support for services activities and events, and respond to RFIs/RFPs/RFQs.
Job description provided by Workday.
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