MS Dynamics Functional Consultant

• Client Discovery exercise(6 weeks), possible extension.
• UK based. Travel to Germany and the United States.
• A Dynamics 365 customer engagement estate runs across a
• German operating region and a US one. We need a functional consultant to work
• out what it does today, where the two regions diverge, and what a single target
• design has to look like. Assessment and design, not build.
• The work
• Run requirement and process workshops with the business in
• Germany and the US, without a delivery manager in the room. Produce the fit
• gap: what configures, what customises, and what the business changes instead.
• Write the target process and solution design at a level a delivery team can
• pick up, and defend it when the two regions disagree with each other. Deliver
• findings, risks, options and a recommendation with a size against it.

Requirements

Required

• Delivered D365 Customer Engagement as a functional
• consultant, Sales or Customer Service or both. Not a developer, not a
• technical architect.
• Run a multi country CRM programme or a global
• template where two regions had to be reconciled into one design. This is
• the discriminator.
• Discovery and fit gap as a named deliverable, with
• the written work to show for it.
• British passport. Client requirement, non negotiable.
• Available inside two weeks and able to travel at
• short notice.
• Not this role

• *Finance and Operations or Business Central. The

• market conflates them with Customer Engagement and they do not transfer.
• ·* Travel expenses to be confirmed before the rate
• is agreed.