Service Delivery Manager

Reference No:3388

Office Type

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

As a Service Delivery Manager, you will join a team of nine across three sites, supporting 44 clients in Norway, including numerous multinational firms. You will ensure smooth delivery of HR and payroll services and meet agreed performance targets. Acting as the main link between Zalaris and our clients, you’ll manage relationships, oversee SAP-related processes, and drive operational excellence and compliance.

Your Responsibilities

• Serve as the primary point of contact for your clients ensuring an exceptional customer experience and high-quality service delivery.
• Guarantee services are delivered in alignment with contractual SLAs by monitoring, reporting, and analysing KPIs related to service excellence and customer satisfaction.
• Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
• Efficiently assist in managing change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform with our dedicated Change Order Team.
• Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
• Proactively lead automation initiatives (e.g., RPA), transition activities to nearshore/offshore teams, and identify further cost optimization opportunities.
• Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

• Excellent Norwegian and English skills, both written and spoken.
• A solid understanding of HR administration and payroll accounting.
• Experience from HR outsourcing, accounting, IT, or other relevant business areas.
• Experience with customer relationship management and process optimization.
• A business- and service-oriented approach, with analytical skills and a customer-centric mindset.
• Solid experience with Microsoft Office applications, particularly Excel, Word, and PowerPoint, at an advanced level.
• A proven ability to plan, prioritize, and organize tasks to achieve desired results within tight deadlines.
• Strong skills in problem-solving, negotiation, and presentation.
• A positive attitude and a proactive, energetic, and adaptable working style, with the ability to manage demanding workloads effectively.

Preferred Qualifications and Experience

• Bachelor’s or master’s degree in finance, accounting, business administration, or a related field.
• Experience with SAP and/or payroll.
• Knowledge of SAP HCM, global payroll, and partner management.
• Previous experience in administrative roles.
• Experience as a team leader or with people management responsibilities.

What we offer

• A competitive and attractive compensation package.
• Flexible working hours and hybrid work options.
• Pension plan and financial benefits.
• Opportunities for professional growth and leadership development.
• Join the SDM team and work alongside tech HR and payroll professionals in a collaborative, innovative environment. #teamZalaris
• Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris