Location: Lincolnshire, Illinois
Overview
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For
The purpose of this internship is to prepare students for entry into the business world by providing a thorough understanding of the various functions of the Zebra Technologies organization. The program is designed to provide students with experiences that provide insights into a career with Zebra. Students will be positioned for success with training and hands-on experiences, invited to social and development activities, and provided a professional mentor relationship.
The People Service Center serves as the central operational hub for HR administration, employee support, and transactional excellence. As a core branch of People Shared Services, the PSC is dedicated to streamlining the employee lifecycle, ensuring regulatory compliance, and delivering high-quality, efficient HR support to workforce members, managers, and external partners.
The department acts as the first line of support and the operational engine behind key HR processes, ensuring that business operations run smoothly and compliant guidelines are met consistently across all regions.
US Summer Internship Benefits
- Summer Fridays, As Applicable With Your Team
- 30+ Social and Professional Events in 12 Weeks
- Global Immersion With Your Teams and Interns
- Intern Allowance (when applicable)
Essential Duties and Responsibilities
Develop an AI-Powered Case Playbook: Build AI prompts/agents using Gemini that guides agents through complex, non-standard cases.
Translating Strategy into Action: This phase shifts our focus from process mapping to active development, building tangible AI-driven tools designed to support daily operations.
Empowering Specialists with Smart Playbooks: Prototyping an interactive, AI-powered case playbook will provide agents with step-by-step guidance to navigate complex, non-standard HR cases.
Enhancing Communication Speed and Quality: Developing optimized prompt templates will allow the team to instantly generate empathetic, highly accurate, and policy-compliant draft responses for cases..
Measuring Time-to-Resolution Impact: This development cycle directly targets our key performance metrics, establishing the groundwork to significantly lower ticket handling times and raise employee satisfaction.
Job description provided by Zebra Technologies.
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