Tech Lead - SAP Basis

Tech Lead - SAP Basis

Location: Bangalore

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

For our new and state-of-the-art SAP Datacenter in the Microsoft Azure environment need Senior Workload Automation Expert for taking over the global operation of our new and modern Automation and Monitoring Center.

Member of the CIT India Digital Core (DOI) with focus on SAP

Ensuring appropriate technical system documentation

Implement service requests by executing data reloads, performing administrative tasks, making minor application changes

Implement changes to local / regional applications

Proper daily handover to Germany, Management of incidents, resolve technical incidents focusing on world wide users

SAP workload automation expert with SAP Basis 5+ years of experience

Delivery of the global (EMEA, APAC, AMER) and business critical Workload Automation services, ensuring alignment with business demand and within agreed SLAs.

Ensure the delivery of the SLA 1 Class Support for the Workload Automation Service.

Maintain and improve the operational model of our Workload Automation Tool (preferably Redwood and from other providers, e.g. Broadcom UC4).

Leading Migration Projects in the Workload Automation domain.

Keep documentation up to date, ensure there is connection/process between all services and minimal overlapping between services delivered within different teams in Workload Automation domain.

Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions.

Continuously assess and enhance Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency.

Keep close contact with external parties associated with the Workload Automation domain.

Drive the Workload Automation strategy – bring service overview to the table, follow and steer service transformation where needed

Develop and communicate work instructions within the Workload Automation domain

Design and develop technical and operational processes in the Workload Automation domain.

SAP Basis expert with 5+ years of experience in SAP Basis.

Experience on S/4 HANA and Cloud Enviroment preferably Microsoft AZURE

System refresh, System copy, SAP Backup & Recovery

SAP Support Pack upgrades, SAP Kernel upgrades and deployment of Add-on components using SPAM/SAINT

Further development and automation of the products and services used

Operation and monitoring of data center and cloud structures (SAP systems, databases, operating systems, networks)

Monitoring and optimization of the SAP systems, databases, operating systems and networks in operation with regard to performance, availability and stability

2nd and 3rd level analysis and troubleshooting as well as processing of requests from internal partners

Provision of commissioned data center and cloud solutions to internal partners

Your ZEISS Recruiting Team

Saptarshi Chowdhury