Program Support Specialist VBP

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• *This position is contingent upon contract award*
• Work Location: Virginia Beach, VA (Onsite or Hybrid depending on department policy).

Job Summary

The City of Virginia Beach is seeking a detail‑oriented and highly organized Program Support Specialist to provide administrative, analytical, and coordination support for city programs, projects, and initiatives. This role supports program managers, project teams, and department leadership by ensuring smooth operations, accurate documentation, effective communication, and timely execution of program activities.

The ideal candidate excels at multitasking, thrives in a collaborative environment, and is committed to supporting public‑service outcomes through strong program coordination and administrative excellence.

Responsibilities

Program Coordination & Administrative Support

• Provide day‑to‑day administrative and operational support for program managers and project teams.
• Coordinate meetings, prepare agendas, document minutes, and track action items.
• Maintain program calendars, schedules, and communication channels.
• Assist with procurement activities, vendor coordination, and contract documentation.

Documentation & Reporting

• Prepare program reports, presentations, dashboards, and status updates for leadership and stakeholders.
• Maintain accurate and organized program documentation, including project plans, logs, and records.
• Support data collection, analysis, and reporting to measure program performance and outcomes.

Project & Task Tracking

• Monitor project timelines, deliverables, and milestones to ensure alignment with program goals.
• Track risks, issues, and dependencies, escalating concerns to program managers as needed.
• Assist with resource coordination, budget tracking, and administrative compliance.

Stakeholder Communication & Support

• Serve as a central point of contact for program inquiries, updates, and coordination needs.
• Facilitate communication between city departments, vendors, and community stakeholders.
• Support outreach efforts, training sessions, and public‑facing program activities.

Process Improvement & Operational Support

• Identify opportunities to streamline workflows, improve documentation, and enhance program efficiency.
• Support the development of standard operating procedures, templates, and process guides.
• Assist with change‑management activities related to new systems, processes, or program initiatives.

Requirements

• Must be a US citizen.
• Bachelor’s degree in Public Administration, Business Administration, Project Management, or related field OR 4 or more years of relevant experience in lieu of a degree.
• 2–4+ years of experience in program support, project coordination, administrative support, or related roles.
• Strong organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and collaboration platforms.
• Ability to work effectively with diverse stakeholders in a fast‑paced environment.
• Strong attention to detail and commitment to accuracy.
• Successful background and drug screening check.

Preferred Requirements

• Experience working in local government or public‑sector environments.
• Familiarity with project management methodologies (Agile, Waterfall, hybrid).
• Experience with project management tools (MS Project, SharePoint, Teams, or similar).
• Certifications such as CAPM, PMP, or Project+ are a plus.
• Experience supporting technology, operational, or community‑focused programs.

Core Competencies

Organization & Time Management

Communication & Collaboration

Analytical Thinking

Customer Service & Public‑Service Orientation

Adaptability & Continuous Improvement

Accountability & Professionalism

Physical Demands or Work Environment

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of the time is spent in an office setting.

Occasionally lift and/or move up to 25 pounds.

Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.

About ZelTech

Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis.

In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations.

Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations.

Our Mission

Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives.

Our Workforce

ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters.

Benefits

Medical, Dental and Vision Insurance

401k immediate vesting with company match

Flexible Spending Accounts

Health Savings Account with company contributions

Employee Assistance Program (EAP)

Bonuses for performance

Voluntary life/accidental death & dismemberment

Educational assistance and special training programs

• Voluntary benefits (accidental, critical illness, whole life)
• Group life insurance (Company paid)
• Short-term and Long-term Disability Insurance (Company paid)
• Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave
• Health and fitness reimbursement
• Referral bonuses
• Employee discounts on various services and products

Equal Opportunities

ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.