Job Purpose & Summary The Customer Success Manager (CSM) serves as a trusted commercial advisor to our enterprise clients, delivering a high-touch, white-glove experience that drives account integration, stickiness and long-term customer longevity. Operating with a continuous margin-optimisation mindset, the CSM balances external customer advocacy with internal commercial discipline - facing into Pricing & Procurement, Operations and the wider business to foster a culture of ongoing margin improvement while delivering consistently against Gross Profit(GP) and Volume targets.
By orchestrating Zencargo’s cross-functional expertise and aligning with customer supply chain strategies, the CSM expands Share of Wallet (SOW) and product adoption, ensuring mutual growth and maximum account profitability.
Job description provided by Zencargo.
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