Global BPO Partner Business Development

Location: Remote (US)

What You Can Expect

You will spearhead Zoom's entry into the global BPO (Business Process Outsourcer) market — a segment representing millions of contact center agents worldwide. Your mission: pursue and onboard the largest BPOs in the world, establishing Zoom as the most disruptive CX platform partner in the outsourcing industry. You will own the full pursuit lifecycle — from initial engagement through signed partnership — then hand off to the field for ongoing account management. This is a hunter role built for someone who thrives on opening doors, navigating complex organizations, and closing strategic partnerships that reshape how outsourced customer experiences are delivered.

About the Team

Our Channel GTM team collaborates across CX Product, Sales, Partner Programs, and Operations to build and scale new routes to market — and BPO is the next frontier. We've already invested in building a BPO Partner Program with tailored commercial models, certifications, volume licensing agreements, and partner/customer hybrid GTM motions. Now we need the right person to go land the partnerships.

Responsibilities

Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels

Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization

Positioning Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management) as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities

Navigating the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements — that distinguish BPOs from traditional enterprise brands

Partnering cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding

Building and presenting compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform

Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership

Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

What We’re Looking For

7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology — with direct exposure to BPOs

Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers, managed service providers, or similar partner ecosystems

Deep understanding of the BPO operating model — including how outsourcers evaluate, procure, and deploy contact center platforms at scale across geographies and clients

Experience navigating commercial negotiations involving volume licensing, outcome-based pricing, multi-tenant requirements, and partner/customer hybrid go-to-market structures

Strong executive presence with the ability to build C-level relationships at global BPO organizations and articulate Zoom's CX value proposition in their language

Familiarity with Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management, Quality Management) or equivalent competitive platforms

Self-starter mentality — comfortable operating in a net-new market with no existing quota baseline, measured initially on MBO-driven milestones rather than traditional quota attainment

Excellent cross-functional collaboration skills — able to work across Product, Engineering, Partner Programs, and Field Sales to translate BPO requirements into actionable partner solutions

Salary Range or On Target Earnings

$167,300.00 - $366,100.00

• In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
• We also have a location based compensation structure; there may be a different range for candidates in this and other locations
• At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date

11/30/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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