Customer Success Manager

About the role

At Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.

You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.

To succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.

Location: Barcelona (city center) · Hybrid. Reports to: Head of Customer Success.

What you'll do

• Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
• Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
• Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
• Proactively identify risks and blockers, and drive timely cross-functional resolution
• Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
• Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
• Monitor, analyze, and act on key customer success metrics

What we're looking for

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers
• Ability to own the customer relationship and drive value realization, risk management, and long-term success
• Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product
• Customer-centric, proactive, and process-oriented
• Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)
• Familiarity with Salesforce or other CRM tools
• Nice to have

Experience with technical products

• Cybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)
• Consulting or project management experience, with a track record of delivering measurable customer outcomes
• Experience with Customer Success platforms (e.g. ChurnZero, Gainsight, Vitally) and BI or analytics tools (e.g. Looker)

What do we offer

• A front-row seat in one of Europe’s most exciting cybersecurity startups.
• Hybrid work setup in our Barcelona Office.
• Competitive salary and benefits package (health insurance & therapy coverage).
• Flexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits).
• A smart, humble, and driven team that genuinely enjoys working together.