Associate - Business Applications Support

CHIREC INTERNATIONAL SCHOOL

• CHIREC International is a leading K-12 school located in
• Hyderabad, India offering International Baccalaureate Diploma Programme (IBDP),
• Cambridge International Examinations (CIE) and Central Board of Secondary
• Education (CBSE). CHIREC was founded in 1989 by Founder-Director, Ratna Reddy
• as a summer camp that offered programmes in fine arts, performing arts,
• computers, indoor and outdoor sports. Today, CHIREC is one of the premier
• educational institutions in the country for excellence in academics and
• co-curricular activities. CHIREC’s mission is to nurture the innate potential
• of its students to enable them to excel in whatever they choose. The school
• helps students to grow and evolve into open-minded, ethical and caring
• individuals who are focused and encouraged to set goals, attain them and exceed
• expectations. As a valued member of the Cognita global group, and recognized by
• respected educational bodies like the Council of International Schools (CIS)
• and the IB Organization, CHIREC International School is known for its
• exceptional quality of education.

About Cognita

• At Cognita, we know every student is unique. We nurture their distinct
• personalities and strengths. We support them academically, socially, and
• emotionally, wherever they are in the world, wherever they’re starting from.
• And each and every one of our schools is unique too.
• We protect what’s special about them, while offering them rich knowledge,
• opportunities, and best practices. And they get to be part of something bigger.
• We open their classrooms to the collective wisdom of over 100 schools in 16
• countries, ensuring every child gets an education that’s, quite literally,
• world class.
• It’s an individual approach that empowers every school, teacher and student to
• focus on what they do best. And thrive.

About the role

• To provide operational support for business applications,
• assist in implementation and enhancement projects, coordinate with vendors,
• support end users, maintain application documentation, and ensure smooth
• application operations across the organization.

What you will be doing

• Application Support & Administration
• User Management
• Create,

modify and deactivate user accounts.

• Manage

roles and permissions.

• Maintain

access control records.

• Support

password and access-related requests.

• Application Support
• Provide

Level 1 and Level 2 support.

-Troubleshoot

application issues.

-Resolve

user tickets within SLA timelines.

-Escalate

complex issues to vendors.

-System Monitoring

-Monitor

application availability.

-Track

application performance issues.

-Verify

scheduled jobs and integrations.

-Monitor

data synchronization failures.

• Business Application Management
• ERP
• LMS
• CRM
• Parent

Portal

• Microsoft

365 Applications

• Workflow

Automation Platforms

• Maintain

application master data.

• Configure

system settings.

• Support

business process changes.

• Coordinate

annual application reviews.

• Application Implementation Projects
• Project

Support

• Gather

user requirements.

• Document

business processes.

• Conduct

fit-gap analysis.

• Prepare

implementation documentation.

• Coordinate

project meetings.

• User

Acceptance Testing (UAT)

• Prepare

test scenarios.

• Execute

test cases.

• Record

defects.

• Verify

fixes.

• Obtain

user sign-off.

• Go-Live

Support

• Conduct

readiness checks.

• Assist

during rollouts.

• Support

end users after deployment.

• Track

post-implementation issues.

• Documentation & Knowledge Management
• Documentation
• Maintain:
• SOPs
• User

Guides

• Configuration

Documents

• Application

Inventory

• Workflow

Documents

• Change

Logs

• Training

Materials

• Knowledge

Base

• Maintain

troubleshooting guides.

• Update

help documents.

• Training & User Adoption
• User

Training

• Conduct

end-user training.

• Support

induction programs.

• Conduct

refresher sessions.

• Assist

users in adopting new features.

• Collect

user feedback.

• Suggest

process improvements.

• Reporting & Data Support
• Operational

Reporting

• Generate

system reports.

• Validate

report accuracy.

• Assist

departments with report requirements.

• Data

Management

• Import

and export data.

• Assist

in data cleanup activities.

• Support

data migration activities.

• Verify

data quality after migration.

Who we are looking for

Qualifications

• ➢ Bachelor’s degree in
• computer science, Information Technology, or equivalent.
• ➢ 4–6 years of
• experience in Business Applications Support.

Benefits at CHIREC

• Competitive salary depending upon qualifications and experience
• Lunch on all school-working days
• School transport as per the available bus routes
• Comprehensive Medical Insurance
• Personal accident policy
• Term Life policy
• Professional Development

How to Apply

• Complete the application form available on www.chirec.ac.in before the closing
• date. The Closing Date for Applications is: 30-Sep.-2026
• Cognita Schools are committed to safeguarding and promoting the welfare of
• children and young people and expect all staff, volunteers and other third
• parties to share this commitment. Safer recruitment practice and pre-employment
• background checks will be undertaken before any appointment is
• confirmed.
• We believe having a diverse workforce makes us better, smarter and happier and
• so welcome applicants from all backgrounds, genders, and races. We have an
• unwavering commitment to being fair and equitable in our recruitment
• process.
• EARLY APPLICATIONS ARE ENCOURAGED; WE RESERVE THE RIGHT TO INTERVIEW AND
• APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.
• Applicants who have not heard from us by the closing date must assume that, on
• this occasion, their application has been unsuccessful.