Key responsibilities
Collaborate
- with internal stakeholders to ensure alignment with data quality
- requirements
- Supports all TMS-related matters, with the main focus on CargoWise areas: Forwarding, Customs, Finance and Warehouse
- Resolves and coordinates tickets in the customer ticketing system
(KACE)
Develop
- a thorough understanding of CargoWise work instructions to effectively
- guide and support users and customers.
- Organizes and supports regular tasks around CargoWise
- Works on TMS-related projects
- Provides regularly scheduled project updates
- Supports cross-functional activities, as required
- Raises tickets with the software provider, as required
Comply
with data quality metrics compliance rules
Maintain
and edit documentation for support processes and compliance audits
Job description provided by deugro.
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