Key Account Manager

Job Purpose

• The Key Account Manager will
• manage the relationship management with key principals to ensure accounts are
• retained and that day-to-day operational queries are managed effectively. To
• help grow business in the principal channel through expansion of services to
• customer base. To maintain profitability of key accounts, and drive supply
• chain efficiencies to the benefit of both the customer and Vector ensuring the
• establishment of long terms strategic partnerships.

Key Responsibilities

• Set customer strategy
• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers in
• line with business strategy.
• Review customer KPIs monthly
• ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business
• functions against agreed KPI’s.
• Manage customer queries and
• concerns as and when they occur.

Business Development

• Identify opportunities for
• expansion within existing principals.
• Match Vector business
• capabilities to principals’ needs through identifying service solutions.
• Guide commercial discussions with
• team and negotiate commercial agreements.

Implement

rate reviews and increases as and when needed to ensure management of principal

profitability.

Drive Supply Chain Efficiencies

• Work cross functionally with
• supply chain to deliver efficiencies through negotiation with customers on
• agreed efficiencies.
• Build relationships between
• Supply Chain and the customer to ensure that the customers Supply Chain is
• optimised.
• Actively drive the S&OP
• process with the principal to manage key cost drivers such as stock cover,
• SKU cover etc.

Self-Management

• Take ownership and accountability
• for tasks and activities and demonstrate effective self-management in
• terms of planning, prioritising, and self-development.
• Follow through to ensure that
• quality and productivity standards of work are consistently and accurately
• maintained.