Management, Leadership, and Strategy

Lead and support the work of the UX team, including the Digital Content
Strategist, student employees, and interns.
Manage and participate in strategic projects that impact the user
experience, including projects related to both the digital and physical experience.
Consult with library leadership on prioritization, strategic planning, and communication strategies
for Libraries-wide, UX-related initiatives.
Ensure that user-centered insights are integrated into organizational
strategy.
Provide resources to staff across the Libraries and campus who want to
improve the user experience (e.g., trainings, templates, guidelines, recruitment support, and competitive
analysis).
Continually improve upon the tools, workflows, and practices used for UX design and research practices library-wide.
Support campus UX initiatives by connecting campus partners on UX-related
projects and facilitating access to UX expertise campus-wide.
The UA Libraries support the UA’s strategic initiatives designed to
create a welcoming environment for all faculty, staff, and students.
The candidate is expected to support related strategic efforts in the department and Libraries.
Other duties as assigned.

Oversight of User Research and Qualitative Assessment

Supervise user research efforts, employing such qualitative assessment tools as user interviews,
surveys, and usability testing to gather feedback on current and new library
products and services.
Work with the Assessment and Analytics Librarian, department heads, Libraries administration,
and all relevant stakeholders to recommend, prioritize, and implement
improvements to library services and products based on user research findings.
Work with the Assessment and Analytics Librarian and relevant
stakeholders to build and sustain a research repository for managing and
accessing past user research data, improving user-centered, data-informed
decision-making, while reducing redundancy across the Libraries.

Lead the Web Strategy Group and serve on other cross-departmental groups where UX expertise is required.
Consult with departments to identify knowledge gaps that can be
addressed by user research, design appropriate research methodologies using user research
tools, and provide recommendations to improve the user experience of their
products and services.
Consult on user experience best practices for accessibility in
alignment with University policies and all other required guidelines.
Work with Marketing Communications to inform content and design
efforts, including branding, messaging, and workflows.
Knowledge,

Knowledge of UX research and design principles, including designing and conducting UX research methodologies, such as user interviews and usability testing.
Knowledge of design thinking practices and principles, including building empathy, designing human-centered systems, accessibility standards, and iterating on solutions.
Knowledge of ResearchOps and DesignOps practices to scale impact and improve the efficiency of UX processes, such as research repositories, participant pools, and playbooks.
Proficiency in web communications best practices and analytics tools such as Google Analytics, Plausible, and Siteimprove.
Proficiency in prototyping tools such as Figma and Adobe XD.
Proficiency in collaborative project management tools such as Notion, Trello, and Monday.com.
Proficiency in collaborative document management tools such as OneDrive, Box, and Google Drive.
Knowledge of library software and tools, such as ALMA/ Primo, LibGuides, LibChat, LibAnswers, and LibInsight.
Knowledge of the role of academic libraries in supporting student success, research productivity, and community engagement.
Excellent interpersonal and communication skills, both written and verbal.

Job description provided by University of Arizona.
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