Please
- list 4 - 5 main tasks & responsibilities
- Support, investigate and troubleshoot issues involving SMTP, DNS, TLS, authentication, filtering, and delivery
- Handle complex customer cases and act as a senior escalation point
- Coordinate incident response, communication, and resolution
- Work with engineering and infrastructure teams on root-cause analysis and service improvements
- Create technical documentation and mentor junior staff
Job description provided by Retarus.
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