Delivery Operations Associate Manager

• Location: Mumbai
• Skill required: Talent Acquisition- end to end - Talent Identification
• Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? • The Talent Acquisition Recruitment Professional is responsible for the strategic development and ongoing operation of recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities while ensuring delivery of recruitment services in line with contractual metrics and operational best practices.

• Candidates with End to End Recruitment experience Domestic International Market
• Any Graduate
• Must be flexible with respect to shift timings.
• Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.Exposure to recruitment processes in the travel and aviation industry is mandatory
• Knowledge of Workday Recruiting module

What are we looking for? • Excellent communication skills with professional and error free language

• Ability to interact confidently with clients and internal stakeholders
• Clear articulation during operational and governance discussions
• Knowledge of Applicant Tracking Systems ATS, Smart Recruiter, job boards, and HCM platforms
• End to end recruitment delivery including workforce planning, sourcing, screening, and onboarding
• RPO or managed services recruitment models
• SLA and KPI management and recruitment reporting
• Team handling and day to day operational oversight
• Client interaction and issue resolution
• Manage sourcing team productivity and performance.
• Mentor and manage a team of sourcers.
• Ensure recruiters have an adequate pipeline of candidate profiles.
• Prioritize work across the team and build talent pipelines for client requirements.
• Recruitment service delivery and RPO operations
• SLA and KPI tracking and operational governance
• Team mentoring and performance management
• Client interaction and issue resolution
• Recruitment analytics and dashboard reporting
• Process optimization and continuous improvement
• Strong understanding of the end to end recruitment lifecycle

Roles and Responsibilities: • Strategic development and ongoing operation of all recruitment services under the client account including workforce planning, sourcing, screening, and onboarding.

• Responsible for leading and influencing the delivery of RPO operational activities and maintaining strong knowledge of operational best practices.
• Recruitment operational activities include delivery of recruitment dashboards and overall maintenance and delivery of recruitment services.
• Support HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and Service Management activities including measurement of SLAs and OLAs.
• Experience managing recruitment for US and Canada geographies.
• Meet or exceed primary and secondary metrics as defined contractually in the client agreement across talent acquisition delivery.
• Manage day to day client interactions and communications.
• Mentor and manage a team of recruiters.
• Develop and deploy process improvement initiatives and process optimization projects.
• Provide overall direction to ensure smooth operations and timely resolution of client issues.
• Utilize reporting tools to identify root cause performance issues and work with operations teams to implement corrective actions.
• Handle team performance related issues.
• Partner with hiring managers and candidates to ensure continuous engagement throughout the end to end hiring process.
• Lead sourcing teams and maintain proficiency across multiple sourcing channels.
• Hands on experience sourcing candidates for the US market.
• Act as the primary escalation point for sourcing team support and issue resolution.
• Source candidates based on job requirements and conduct initial screening to confirm candidates are qualified, interested, and available.
• Share shortlisted profiles with hiring managers and interview panels.
• Gather feedback from hiring managers and improve hiring manager and candidate experience.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement