Join the Global Workforce Management (GWM) team as a Business Analyst where you will shape how Amazon plans and optimizes workforce operations across global field teams. The Global Workforce Management team develops and maintains a unified, data-driven approach to predict demand volume and staffing scenarios. As a Business Analyst in this role, you will implement workforce planning processes that complement Service Desk forecasting, create comprehensive documentation and training materials, and support strategic workforce planning initiatives that enable better operational decisions across global regions.
In this position, you will collaborate with the Workforce Planning Lead and cross-functional teams to translate complex operational requirements into clear, actionable processes. Your work will include documenting methodologies, gathering stakeholder requirements, preparing business reviews, and identifying opportunities for process improvements that enhance workforce planning effectiveness. Key job responsibilities - Implement workforce planning processes that integrate with Service Desk forecasting and field operations requirements - Create and maintain process documentation, including workflows, standard operating procedures, training materials, and workforce planning playbooks - Gather requirements from cross-functional stakeholders and support communications regarding workforce planning initiatives - Prepare business reviews, presentations, and communication materials for leadership and operational teams - Analyze workforce planning data to identify process gaps, inefficiencies, and improvement opportunities - Support the measurement and tracking of workforce planning metrics and initiative impacts - Collaborate with cross-functional teams to drive adoption and compliance of standardized workforce planning processes A day in the life As a Business Analyst on the GWM team, you will work closely with the Workforce Planning Lead, Service Desk teams, and field operations leaders across global regions.
Your day will involve analyzing operational data to understand workforce planning requirements, documenting processes with clear steps and success criteria, and creating materials that help stakeholders understand and adopt new methodologies. You will participate in cross-functional meetings to gather requirements and ensure workforce planning processes meet business needs. You will solve defined workforce planning challenges, identify risks to process implementation, and escalate complex issues to senior team members when appropriate.
Your work directly supports strategic planning decisions that affect how Amazon staffs and manages field operations globally. Internal stakeholders include workforce planning teams, operations managers, Service Desk forecasting teams, and regional field operations leaders. You will help these teams understand how standardized processes improve planning accuracy and operational efficiency. About the team The Global Workforce Management team is dedicated to building data-driven workforce planning capabilities that support Operations Technology Solutions and expanding organizations.
The team operates across global regions, bringing together expertise in forecasting, capacity planning, and operational analytics. The team values collaboration, continuous improvement, and data-driven decision making. Team members work together to develop methodologies and tools that enable better workforce planning across Amazon's diverse operational landscape. The team culture emphasizes clear communication, attention to detail, and a commitment to delivering sustainable solutions that scale across the organization. - 1+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - 1+ years of business analyst, data analyst or similar role experience - Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent - Experience using very large datasets - Experience in capacity planning, operations planning, business analysis or equivalent - Experience in process improvement - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 50,200.00 - 87,900.00 USD annually USA, TX, Austin - 55,800.00 - 97,600.00 USD annually
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