Sr. Technical Program Manager, GES NA, Design and Automation

Are you an innovative leader who wants to drive the deployment of intelligent automation into Amazon's world-class fulfillment network? Do you want to take ownership of scaling Physical AI, computer vision, agentic AI, and cognitive twin solutions across hundreds of sites? Does the challenge of taking innovative AI applications from proof of concept to production — validating entitlements, building deployment playbooks, and delivering measurable operational impact — appeal to you?

If you thrive in a fast-paced, ambiguous environment and bring strong technical problem-solving and program management skills, this role is for you. Amazon is searching for an innovative and solutions-oriented Sr. Technical Program Manager to join our Automation Delivery team and lead the cross-functional deployment of warehouse intelligence solutions across multiple building types. This role focuses on the Technical Program Management of Physical AI platforms (edge compute, computer vision, real-time analytics), agentic AI tools, and cognitive twin technologies — taking them from pilot validation through network-scale rollout.

In this role, you will define ambiguous problem statements alongside internal customers, influence the AI deployment strategy across GES NA, develop stage-gate frameworks (POC → Alpha → Beta → GA) for emerging technologies, build multi-year deployment roadmaps and budgets, drive program schedules from pilot through general availability, and manage multiple large, high-visibility programs simultaneously through the full deployment lifecycle.

This person will possess a strong technical program management background with demonstrated experience leading complex, multi-site deployment programs. You must have a well-rounded understanding of AI/ML systems, edge computing architectures, computer vision pipelines, or data-driven operational intelligence. You must be able to thrive in an innovative environment and not be hindered by ambiguity or competing priorities — developing and driving high-level strategic initiatives while also rolling up your sleeves to unblock execution on the ground.

Come help us make history! This role requires up to 50% travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided. Key job responsibilities - Manage multiple large, highly complex Physical AI and warehouse intelligence programs, driving them end-to-end through the pilot, validation, and deployment lifecycle - Deeply understand the business and technical requirements of AI/CV solution deployment — from edge hardware and camera infrastructure through software applications and operational integration - Demonstrate fluency in systems-level AI architecture; critique and debate technical designs; judge the viability of AI/CV solutions; and tailor communication for both technical and non-technical stakeholders - Work with Operations Leadership to manage network deployment strategy and project priority, ensuring resources are focused on the highest-impact programs - Define program scope, success criteria, and technical/business requirements; translate them into clear deployment playbooks and work-back schedules - Own the stage-gate framework for AI pilots — define gate criteria, validate entitlements, and make evidence-based scale/iterate/stop decisions at each phase - Help customers and engineering teams make appropriate trade-offs by considering the larger picture (e.g., business goals, detection accuracy targets, adoption metrics, system availability, scalability, and operational readiness) - Build strong working relationships with Fulfillment Center leadership and cross-functional partners — including Operations, RME, ACES, Sort Tech, Safety, and partner engineering teams — across multiple sites - Communicate and present program status, deployment metrics, and risk assessments to Directors and VPs of Engineering and Operations - Build and maintain Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and portfolio-level reporting mechanisms for leadership visibility - Drive CapEx governance — CAR approvals, vendor coordination, procurement alignment — for AI infrastructure deployments across the network About the team The Automation Delivery team within Global Engineering Services (GES) North America (NA) Design and Automation (D&A) drives warehouse technology solutions across Amazon's fulfillment network — from Physical AI and computer vision to agentic AI tools and cognitive digital twins.

We pilot, deploy, and scale initiatives that improve operational efficiency, reduce manual effort, and protect the safety of operations, associates, and RME. In parallel, we support the delivery of AI-driven solutions that improve the productivity and effectiveness of our internal GES workforce. - Bachelor's degree or above in Industrial Engineering, Mechanical Engineering, or other STEM field - Experience with end-to-end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines - Experience with project management tools and reporting frameworks (e.g., MS Project, Smartsheet, or equivalent) and data-driven decision-making - 8+ years of experience as a technical program manager, project engineer, design engineer, project manager, manufacturing engineer or related occupation - Experience must involve management of engineering design projects - Position includes travel up to 50% (Nationwide).

Travel involves air travel to regional airports and driving to site locations. A valid driver's license is required due to project assignments in areas with limited public transportation and rideshare options. - Master's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field - Experience working with Material Handling Equipment (MHE) integrators - Experience with design-in-safety - 3+ years of in material handling equipment (MHE) or automation environments experience, or experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing - Understanding of mechanical, electrical, and controls system design requirements - Experience writing specifications or RFP documents working with OEM MHE suppliers - General knowledge of FC operations - Capital project management skills. - Directly managed and responsible for large automation project budgets Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 171,000.00 - 231,400.00 USD annually USA, MA, Boston - 148,700.00 - 201,200.00 USD annually USA, NY, New York - 163,600.00 - 221,300.00 USD annually USA, TN, Nashville - 141,300.00 - 191,100.00 USD annually USA, TX, Austin - 148,700.00 - 201,200.00 USD annually USA, TX, Houston - 148,700.00 - 201,200.00 USD annually USA, TX, Irving - 148,700.00 - 201,200.00 USD annually USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually