Help build the future of global emergency communications. What if the product you built could help someone reach emergency services from virtually anywhere in the world? Amazon’s Global Emergency Services team is building next-generation capabilities that connect customers with emergency assistance through Amazon’s Direct-to-Device (D2D) technology. As a Senior Product Manager – Technical, you will define and deliver products that have the potential to improve safety for hundreds of millions of customers worldwide.
You will create resilient, mission-critical services that operate across satellite networks, wireless infrastructure, public safety aggregation points, and Amazon technologies. The work demands a product leader who understands networking, telecom and systems deeply enough to shape technical requirements, including the server and API infrastructure these services depend on. Key job responsibilities 1. Own the long-term technical roadmap for a defined area of Global Emergency Services capabilities, including the networking and systems architecture decisions that underpin it. 2.
Apply a deep working knowledge of the satellite, wireless, and cloud networks that carry emergency traffic to define product requirements. 3. Define server, compute, and capacity requirements for emergency services, partnering with engineering to size, scale, and harden the supporting infrastructure for high reliability. 4. Define customer needs and translate them into scalable technical product requirements across networking, systems, and server infrastructure. 5.
Define network health monitoring and service level agreement (SLA) requirements, establishing the availability, latency, and reliability metrics used to measure and report service performance. 6. Define and deliver technical integrations between external partners and Amazon systems, specifying the optimal integration method and delivering integrations through testing, launch, and production operation. 8. Launch globally scalable services while continuously improving customer experience, system resilience, and operational excellence.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum - Bachelor's degree - Experience defining and delivering technical integrations between external partners and internal systems, including specifying the optimal integration method and delivering integrations through testing, launch, and production operation. - Experience owning and driving roadmap strategy and technical requirements for network infrastructure and integrations. - Experience defining network health metrics and service level agreement (SLA) reporting for a technical service. - Demonstrated understanding of networking, telecom and systems concepts, with the ability to translate them into technical product requirements. - Experience defining technical or infrastructure requirements, including server, compute, or network interface needs, in partnership with engineering. - Experience in building and driving adoption of new tools - Experience working directly with engineers on product enhancements across networking, systems, or infrastructure. - Experience with satellite, wireless, or telecommunications networks and the systems that operate them. - Experience building network health or service level dashboards and reporting against defined SLAs. - Experience architecting and deploying secure, highly available services on AWS, including compute, networking, storage, and the APIs and gateways that connect to external systems.. - Experience delivering mission-critical or high-reliability distributed systems.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Redmond - 151,200.00 - 204,600.00 USD annually
Job description provided by Amazon.
View the original posting
