- Analyze customer feedback, DAV-1K defects, Andon escalations, and competitor brand queries through SIMs to identify defect trends • Build and optimize SQL queries to detect trending defect themes; run ETL processes to surface potentially violating ads live on the Amazon platform; conduct quality checks and audits for accuracy. • Monitor emerging social and political developments that influence customer sentiment and conduct daily audit scans to address and eliminate potential issues (e.g., CEP, political advocacy, Peak events). • Drive corrective and preventive actions using in-house audit tools (Oculus, RAPID) and Ad Suspension processes; collaborate with Re-drives, AIRD, and Advertiser Suspension teams to eliminate defects. • Manage stakeholders effectively by partnering with cross-functional teams (Training & Ops, Tech, Policy) to address challenges, highlight recurring issues, and conduct Root Cause Analysis for incorrect approvals. • Prepare and share weekly and monthly reports summarizing team activities, identified defects, and key insights. - Experience with Microsoft Office products and applications - Experience with Excel - Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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