Are you passionate about delivering world-class benefits experiences to employees globally? We're looking for a detail-oriented, results-driven Specialist to own end-to-end management of high-complexity benefits processes across international markets. In this role, you will manage critical benefits administration workflows — including enrollment, withdrawal, vendor reporting, and payroll coordination — across multiple countries and languages.
You will serve as a subject matter expert for resolving escalations, drive process standardization and improvement, and ensure operational excellence through rigorous auditing and defect prevention. You will partner with cross-functional stakeholders including vendors, payroll teams, and program managers to mitigate risk, maintain service-level compliance, and deliver accurate, timely benefits services to employees worldwide.
If you thrive in a fast-paced, global environment and love solving complex problems, we'd love to hear from you. Key job responsibilities Serve as the primary point of contact for resolving complex escalations related to benefits enrollment, claims, and vendor issues. Own end-to-end vendor reporting, payroll reporting, manual enrollment, and withdrawal processes across multiple countries ensuring accuracy and timeliness.
Lead regional projects including new benefit implementations, process standardizations, and program changes. Monitor and analyze service-level adherence and key performance metrics; identify trends, flag risks, and recommend improvement actions. Build and maintain relationships with external vendors and internal stakeholders; coordinate deliverables, resolve issues, and ensure alignment on service commitments. Develop, maintain, and deliver training materials for team members; ensure knowledge transfer is thorough and aligned with current process documentation.
Conduct defect and pre-defect analysis on benefits transactions; identify patterns and implement process improvements to reduce error rates. A day in the life A Day in the Life You'll prioritize and resolve escalations in the morning, lead cross-timezone project syncs mid-day, review audits and flag pre-defects before payroll in the afternoon, and wrap up by updating documentation and distributing volumes. Every day balances operational execution with process improvement and stakeholder collaboration.
About the team Our team is at the heart of international benefits operations, providing day-to-day enrollment support and adjudications for exceptions and reimbursements. With 150+ employees, we support approximately 1,500 benefits processes across 60 countries, operating in 14 languages from three major hubs spanning India, China, Czech Republic, Luxembourg, Costa Rica, and Brazil. We are a diverse, globally distributed team passionate about delivering accurate, timely, and empathetic benefits experiences to employees around the world. - 3+ years of human resources experience - Experience with HR processes and systems - Bachelor's degree - 1+ years of Microsoft Office products and applications experience - Experience with process improvement and stakeholder management - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - Knowledge of HR systems - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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