Key Responsibilities

Technical Support and Incident Management
Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
Follow IT Incident Management SOP, to track and resolve the tickets raised by users

System Maintenance

Conduct regular health check on Consumer Banking applications, including resource utilization and scheduled tasks completion status.
Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
Conduct post implementation verification after deployment of changes to production environment.

Lead end-to-end delivery for enhancement for Consumer applications enhancement, and work close with Project Delivery manager to deliver projects for Consumer applications.
Support other projects which involved Consumer applications within the portfolio.
Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements for Consumer Banking applications.
Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations

Assist bank users with Consumer application troubleshooting.
Support end-users in testing and validating fixes before deployment to production.
Document recurring issues and contribute to knowledge base articles in Confluence.

Assist in testing system changes, upgrades and parameters update.
Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
Validate / engage business users for post-implementation of functionality and fixes of reported issues

Assist in audit preparations by providing the artefacts requested by the relevant parties.

Report security vulnerabilities or suspicious activities promptly.

Bachelor degree in IT, Computer Science or related fields

Strong analytical and problem solving experience
Detail orientated with strong stakeholder and customer focus
Strong verbal and written communication skills
Excellent interpersonal skills
Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned
Proactive and able to work under pressure and positive attitude
Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
Good understanding of MAS notices, such as MAS644 FSM-N05
Self-proficient MS Excel, PowerPoint and MS project

7-10 years experience in application management, particularly in online banking
Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment
Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on)
Good sense in new technologies landscape
Good communication skill and ability to present technical proposals to stakeholders
Understanding of application infrastructures including hardware, storage, network, databases
Experienced in any of the following areas will have added advantage
AWS and related technologies

IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server
AIX, Linux and Windows
Web development technology knowledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
Mobile App developments knowledge in iOS and Android

Job description provided by CIMB Group.
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