Assistant Manager, Business Analyst

ABOUT THE ROLE

The business analyst assistant manager role is a specialist leader who combines deep domain expertise with team leadership responsibilities. The role owns complex, high-impact initiatives within a specialised business domain while shaping business analysis capability, mentoring analysts and ensuring high-quality delivery, testing, and operational readiness.

KEY RESPONSIBILITIES INCLUDE

• Domain Ownership and Strategic Advisory
• Serve as the recognised subject matter expert within a specialised business domain, providing strategic guidance and expert advice to stakeholders.
• Lead impact assessments, solution options and recommendations for complex or high-risk initiatives.
• Influence business and technology decision through deep domain knowledge and structured analysis.
• Business Analysis Leadership and Delivery
• Lead end-to-end business analysis for complex initiatives, including requirements elicitation, functional design, process optimisation and solution validation.
• Ensure analysis outputs are consistent, high quality and aligned with business outcomes.
• Oversee and support user acceptance testing activities, ensuring solutions meet business and operational requirements.
• Operational Readiness, Testing and Training
• Accountable for operational readiness, including user acceptance testing, and transition to business-as-usual.
• Ensure solutions are well understood, adopted and sustainable post-implementation.
• Governance, Quality and Continuous Improvement
• Establish and uphold domain-specific analysis standards and best practices.
• Drive continuous improvement initiatives across analysis, testing and operational processes.
• Ensure compliance with governance, risk and control requirement.

REQUIREMENTS

Key Skills and Competencies

• Deep domain and systems expertise with strong business, system and operational understanding.
• Strong leadership presence with the ability to provide guidance to team members.
• Excellent analytical, structured thinking to resolve complex business and operational challenges, good problem-solving and decision-making capabilities.
• Strong understanding of testing, change adoption and operational environments.
• Able to manage multiple initiatives, deadlines and cross-functional dependencies.
• Ability to coach, guide and build high-performing business analyst teams, supports succession planning.
• Builds credibility with stakeholder; can drive alignment and decisions, strong engagement and influencing skills.
• Risk & Issue management – able to identify, accesses and migrants’ business, operational and project risk proactively
• Strong written, verbal and presentation skills, can translate complex ideas for multiple audiences.

Experience and Profile

• Extensive experience in Business Analysis with proven delivery of complex and high-impact initiatives.
• Strong domain Insurance domain knowledge, especially within the Health Insurance domain.
• Experience supporting testing and training in operational environment.
• Degree in Information Technology or Business Information System.
• Minimum 5 years of working experience in Business Analysis and User Acceptance Testing.

OTHER COMPETENCIES & TRAITS

• Curiosity and Continuous Learning – seeks innovative solutions rather than defaulting to existing approaches.
• Empathy and Stakeholder Sensitivity – understands the needs, concerns and pressures of different stakeholder, direct report and peers. Build strong working relationships and encourage collaboration.
• Integrity and Trustworthiness – demonstrates reliability and confidentiality when handling sensitive information, builds credibility as a trusted advisor.
• Visionary and Forward Thinking – helps the team and stakeholders focus on long-term values, not just immediate deliverables.
• Resilience and Calm under pressure – maintains composure in high pressure or ambiguous situations.
• Collaboration and Team Orientation – actively works across functions and team to achieve results. Values knowledge sharing and collective problem solving.
• Attentional to Detail with Strategic Awareness – balance meticulous analysis with understanding of bigger business context.