LEAD REQUIREMENTS ANALYST

The APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a Lead Requirements Analyst to join our IT Division.

Lead Requirements Analyst serves as the primary liaison between business stakeholders and PMO/ Project Management teams, ensuring business needs are accurately identified, documented, analyzed, prioritized, and translated into actionable requirements.

Primary Accountabilities

• Translates business needs into clear, concise, and actionable specifications.
• Develops user stories, use cases, business rules, workflows, and process diagrams.
• Validates requirements with stakeholders and obtain appropriate approvals.
• Supports prioritization of business requests based on organizational goals and business value.
• Identifies stakeholder groups affected by business and technology initiatives and document change impacts.
• Assists in developing change management strategies, communication plans, training plans, and adoption activities.
• Monitors user adoption and collects feedback following implementation to identify additional support or improvement opportunities.
• Supports business readiness assessments and transition planning for new systems, processes, and operational models.
• Collaborates with training, communications, and leadership teams to ensure successful organizational adoption of new capabilities.
• Supports testing activities including test planning, UAT coordination, defect validation, and sign-off.
• Assists with development of dashboards, metrics, reporting solutions, and data governance efforts.
• Supports validation of report accuracy and business rule implementation.
• Works with data and analytics teams to define reporting specifications.
• Ensures requirements incorporate applicable regulatory, operational, security, privacy, and compliance considerations.
• Supports audits, vendor reviews, and documentation requests.
• Follows established project management, SDLC, and governance practices.
• Completes other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, Analytics, Information Systems, Healthcare Administration, or related discipline, or equivalent practical experience.
• 5+ years of experience in data analysis, business analysis, or analytics roles, preferably in healthcare, insurance, or other regulated environments.
• Healthcare, insurance, claims processing, enrollment, or customer service experience preferred.
• Proficiency in requirements gathering - effectively translating business needs as expressed by users into workable specs, estimating time\duration to complete and implement the solution.
• Excellent verbal and written communication skills. Ability to render and write business requirements such as technical documentation and business decision documentation.
• Experience supporting technology projects and cross-functional initiatives.
• Strong leadership through influence and collaboration.
• Strong understanding of organizational change management principles and practices.
• Experience facilitating stakeholder engagement and managing organizational resistance to change.
• Skilled in driving adoption of new business processes, technologies, and operating models.
• Ability to manage multiple priorities simultaneously.
• Experience with requirements management tools and methodologies.
• Proficiency with Microsoft 365, Teams, SharePoint, Excel, Word, and PowerPoint.
• Experience creating process maps and workflow diagrams.
• Exposure to model governance, audit support, or regulatory reporting preferred.
• Certified Change Management Professional (CCMP), or similar certification preferred.