PROJECT MANAGER, SHARED SERVICES

The APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a Project Manager, Shared Services to join our IT Division.

The Project Manager, Shared Services leads, coordinates, and delivers cross-functional projects that support shared business services, operational improvement, technology enablement, compliance readiness, and organizational change. This role ensures that projects are delivered within approved scope, schedule, quality, resource, and budget expectations while producing measurable business value.

Primary Accountabilities

• Reviews project requests, proposals, and plans to determine scope, schedule, resource needs, risks, dependencies, budget considerations, and implementation approach.
• Modifies plans, schedules, and activities as needed to address changing priorities, risks, or constraints.
• Serves as a central coordination point for initiatives that affect multiple departments, shared service functions, or enterprise support processes.
• Establishes clear project roles, responsibilities, decision points, escalation paths, and communication expectations.
• Promotes consistency in project documentation, reporting, governance, meeting practices, and status communication.
• Coordinates with business analysts to ensure requirements, workflows, dependencies, and acceptance criteria are clearly understood and incorporated into project execution.
• Ensures comprehensive change management practices are embedded and shared across program initiatives.
• Supports organizational change activities, including readiness planning, communication, training coordination, adoption tracking, and transition support.
• Facilitates effective project meetings with clear objectives, outcomes, decisions, and follow-up actions.
• Manages stakeholder expectations and support timely decision-making.
• Ensures project plans and deliverables incorporate applicable regulatory, operational, security, privacy, and compliance considerations.
• Maintains required project documentation in approved repositories.
• Support audits, vendor reviews, documentation requests, and governance reviews as needed.
• Follows established project management, SDLC, change management, and governance practices.
• Complete other duties as assigned.

Qualifications

• Bachelor’s degree in computer science, information systems (or a related field), project management or general business management. Alternatively, equivalent experience.
• Project Management Professional, PMP or similar certification preferred
• Experience with healthcare claims, enrollment systems, or payer data preferred.
• 5+ years relevant work experience, including project management, with a strong background in large and complex projects.
• Experience in leading and managing project teams and matrixed teams.
• Proven ability to drive results and success in developing and leading teams.
• Excellent verbal and written communication skills. Ability to render and write business requirements such as technical documentation and business decision documentation.
• Proficiency in requirements gathering - effectively translating business needs as expressed by users into workable specs, estimating time\duration to complete and implement the solution.
• Strong organizational skills, with the ability to plan, prioritize and manage time and tasks effectively.
• Proven problem-solving and analytical skills, including the ability to identify complex problems, interpret data, apply critical thinking and formulate solutions.
• A clear understanding and broad knowledge of the company’s business and ability to translate technical concepts into business terms.
• Excellent technical and analytical skills.
• Use of Project Management tools and concepts (MS Project, Smartsheets, Monday, MS Teams, SharePoint, etc.). In addition, use of Data Analysis Tools and MS Productivity Suite.