Lead Specialist - GHRSS PMO

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Program Manager Role at Gallagher Company will be responsible for managing the end -to-end administrative activities associated with certain programs. This role balances between Program Design and Administration of the Learning Program.

How you'll make an impact

Responsibilities

• Create key dates for each class, 6 months to 1 year in advance of the program start date.
• Gain agreement from Program Leader and VP of Emerging Talent, then share with TA (Talent Acquisition).
• Create/update master plan spreadsheet for new classes, including key dates to populate formulas.
• Build the program plan in MS Teams Planner and assign tasks.
• Partner with TA and ARCs (Achieve Regional Coordinators) to confirm the final class roster.
• Pull reports from Talent Connect; review Oracle reports and add approved/pending review employees from the Waitlist tab on the master tracker.
• Email ARCs with a deadline to review/confirm the roster and make necessary changes.
• Update Leader Contact List after Learning Coach assignments are confirmed.
• Create private channel for the new class in MS Teams and add participants.
• Create training cohort schedules.
• Creation, shipping and inventory management of graduation certificates and coordination with vendors on the shipping. Coordination with class and vendor to ship graduation pullovers.
• Create all Invites for Kickoffs and other scheduled trainings, The calendar owner will need to add the
• Teams meeting and send the invite.
• Manage ARC/Participant communications and MS Teams posts.
• Maintain Participant Travel Guidelines document for Trusted Partner.
• Maintain Travel Form for scheduling and in-person purposes.
• Maintain high-level Overview resource and support updating other resources.
• Prepare the requests for SIT code changes and title changes as needed throughout the program for each class.
• Update Master Tracker with new classes, training dates, manager changes, and program status changes.
• Create tracking form for state license tracking and share progress reports with program Leadership.
• Create curriculums and class group for each class. Assign each curriculum according to designated schedule. Run progress reports and send to Program Leadership based on established timelines.
• Complete participant set-up in the Training Desktop for Workflow Training based on instructions provided.
• Maintain schedule for revenue reporting as new classes are added and run reports for Program
• Leadership based on this schedule.
• Update all trainings and key dates on the SharePoint Calendar for each class

About you

Qualifications

Bachelor's degree in Human Resources or related field is preferred.

Minimum of 8-10 years of experience as Program manager/ training coordinator or operations specialist

Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.

Strong organizational and time management skills.

Attention to detail and ability to manage multiple initiatives simultaneously.

Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.

Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Proficiency in MS Office suite (Especially Excel), MS Projects, Jira or MS Planner is preferred.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)