Senior Lead Specialist - Training & Development

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a _Sr Lead Specialist for GHRSS vertical. As the Learning and Devleopment vertical.You will be managing Vendor and Inventory You will ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in globally, UK, US and Australia. Exposure to _Capability mapping and Vendor management ata strategic level is a definite plus.

How you'll make an impact

Responsibilities

• Drive license management, including allocation, utilization tracking, and renewal optimization to improve cost efficiency.
• Maintain a centralized inventory of all learning tools, content, and platforms within the Global L&D.
• Map inventory to skills, capabilities, and business needs to identify gaps, redundancies, and optimization opportunities.
• Conduct periodic reviews with global L&D teams to align and update the inventory
• Manage end-to-end vendor lifecycle including onboarding, governance, renewals, and performance management across learning platforms and content providers.
• Partner with Procurement, Finance, Legal, and IT teams to ensure compliance and smooth execution of vendor-related processes.
• Support HR Governance, Third Party Risk, Architecture Review Board, and/or AI reviews for onboarding new tools and platforms aligned with enterprise governance standards.
• Conduct vendor performance reviews (quarterly/bi-annual) based on defined KPIs such as adoption, satisfaction, and business impact.

About you

Qualifications

Minimum Required Degree: Any graduation degree or professional certification in Learning and Development and Capability Skills Mapping

8–10 years of experience in vendor management, L&D operations, or learning technology management.

Experience managing global stakeholders and working within shared services environments.

Strong understanding of digital learning platforms (LMS/LXP) and vendor ecosystems.

Collaborate with global stakeholders across Divisional L&D teams, GHRSS, GCoE, and HR teams.

Act as a consultative partner to advise on learning solutions, platform selection, and vendor strategy.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)