Yachiyo, Chiba
Japan
Your Role：
- Technical Inquiry Management
Handle technical inquiries related to various Edwards products by either assigning them to the most appropriate subject matter expert or responding directly.
For complex cases beyond the Technical Support team’s capability, collaborate with Product Development teams to provide solutions.
- Customer Requirement Management
Lead the design and industrialization of derivative products involving minor specification changes driven by customer requirements.
When the scope or complexity is equivalent to new product development, escalate and transfer to the Project Manager (PM) and Product Development function.
- Failure Analysis and Corrective Actions
Lead cross-functional teams to conduct technical investigations and root cause analysis for issues occurring at customer sites or within internal manufacturing processes, as reported by the Quality Assurance function.
Develop and implement corrective actions, including design changes where necessary.
- Production Sustainability Activities
Lead end-to-end activities (design, prototyping, validation, and production transfer) to ensure continuous production in response to risks such as part obsolescence or supplier changes.
Identify and implement alternative components or solutions to mitigate supply risks.
- Engineering Change Management
Lead engineering change activities arising from various drivers (e.g., customer requirements, quality issues, supply risks).
Coordinate cross-functionally with Change Management, PMs, Procurement, Production Control, and Manufacturing functions to ensure smooth implementation.
- Specification and Drawing Review
Prepare and review technical drawings and product specifications, including documents shared with customers, ensuring accuracy and compliance.
- Standards and Regulatory Compliance
Maintain fundamental knowledge of relevant standards and regulations applicable to company products, such as ISO, CE, UL, and RoHS.
- Coaching and Development
Provide appropriate guidance, mentoring, and development support to junior engineers to enhance their technical and professional capabilities.
Employment type
Job type
On-Site
Posting End Date
12/31/26
Functional area
Engineering
Legal Entity
Edwards Japan Ltd
Country/Region
City / Province
Yachiyo, Chiba
Job description provided by Atlas Copco.
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