IT Ops Infrastructure Product Owner

The role of AXA XL IT Ops Infrastructure Product Owner is a key role to drive the success of IT Operations which is a new function globally, driving Cloud service and financial operations, along with IT service and support at AXA XL.The Infrastructure Product Owner acts as the first point of contact for AXA GO and XL Market for all topics related to Infrastructure Products.They will also assist in managing the overall contractual relationship between AXA XL and AXA Group Operations (AXA GO), for the IT products and services being delivered by AXA GO to AXA XL, across all the shared projects and BAU activities.

AXA Group Operations represents AXA Group internal technology partner, which supports AXA journey with its technology and security ambitions. Within AXA Group Operations, the GO XL Market oversees the AXA XL account and the relationship management.

Whatyou’ll be doing

What will your essential responsibilities include?

The IT Ops Infrastructure Product Lead is responsible for managing the products that AXA XL uses and to ensure the use and cost are in line with AXA XL needs and expectations. They will work closely with GT teams to ensure that the products are being used and are suitable for the solutions that they provide.

Support the IT Operations Office Lead in ensuring all Infrastructure products are known, documented and within budget for all support functions for both BAU and projects.

Ensure a high degree of stakeholder management with his/her counterparts across GT and Group Operations.

As the SPOC, reporting to GT IT Operations Office Lead, manages all the activities relative to AXA GO infra products as allocated and the contractual agreements and the associated financial tracking and efficiency.

Strategic Support and Senior Stakeholder Management

Support the IT Operations Office Lead with strategic oversight of the Infra products and services as provided by GO.

Coordinate and curate content for senior leadership meetings, strategic planning, audit actions and governance.

Operations and Governance

• Oversee and assure quality of IT Operational delivery reporting and performance tracking.
• Ensure governance and auditing requirements are met (program status reporting, risk reporting for audit purposes, other governance controls) in a timely manner and in the right quality.
• Creating appropriate presentations to represent Global IT Operations which may include Country Boards, Councils, & various committees within AXA XL / AXA GO.

Service Improvement

Oversee the procersses and procedures within Global IT Operations and ensure a governed library is managed. Work with peers and stakeholders to ensure processes and procedures are relevant and effective, driving change if appropriate.

Work with IT Operational leaders to conduct high-level current state assessment and gap analysis of exisiting service, processes and procedures, outline target state roadmap, work with finance and stakeholders to develop a supporting business case for shift-left.

Remain current with business goals and objectives and highlight areas of service that coukld be improved in order to facilitate these goals. Work with Global peers and AXA GO peers to drive improvements.

Coaching

• Assiting the IT Operations team and wide Tech & AI teams, in managing Group product stakeholders and providing a level of training and assitance in these topics.
• Drive continuous improvement efforts across Global IT Operations to drive a shift-left approach through AXA XL. Working with GT leaders and the wider business, including AXA GO.
• Work with AXA GO and XL Market colleagues to ensure there is realtime forecasting available to AXA XL on product use.
• Ensure AXA XL are invlolved strategically during product renegotiation and pricing chnages and that AXA XL are informed well in advance of any budget cycles if there is a change in scope.
• Be the subject matter expert for infrastructrue products and provide knowledge to the GT teams on the same.
• Attend the Global Product Committee meetings to ensure AXA XL have a voice in product adoption.
• Raise the awareness and understanding of infrastructure and product use within GT.
• Provide reporting a statistical analysis on product use when required.
• You will report to IT Operations Office & Governance.

Whatyou’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities

• Management, or demonstrable experience necessary.
• Relevant years of working experience within a global IT organisation or insurance in technical or organisation roles (namely in vendor management, account management or program management roles).
• Demonstrated experience in a fast paced multinational and matrix environment to embrace the global scope of his/her role.
• Robust stakeholder management skills and Leads on his/her field to manage negociations and SLA’s following with high impacts on the relationship between AXAXL & AXAGO partnership.
• Fluent in English.
• Demonstrates a sense of urgency around meeting customer and stakeholder needs, takes ownership and responds appropriately.
• Work self supportedly to identify issues, thinks it through sequentially, differentiates symptoms from cause.
• Gathers facts and other appropriate resources needed to resolve problems.
• Displays a welcoming, adaptable and flexible working style, remaining calm under pressure, adjusting comfortably to changing conditions / priorities.
• Robust planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales for self (and others if applicable).
• Ability to build effective and sustained working relationships (both internally and externally), establishing credibility amongst a wide and demanding client group.
• Demonstrates excellent communication skills, a composed and articulate presenter to internal/external audiences and senior stakeholders. Skilled at influencing and negotiation, able to present key points of an argument persuasively.
• Listens to ensure full understanding, extracts and communicates technical facts at appropriate level to varied audience, exercising appropriate discretion in dealing with people.

Desired Skills and Abilities

• First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
• Robust analytical and problem solving skills, the ability to systematically break down complex issues into manageable parts.
• Experience in working with different teams across the organization in matrix organization.
• Comfortable taking ownership for own work, identifying the need for action whilst working collaboratively with different teams and entities.

Whatweoffer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

Robust support for Flexible Working Arrangements

Enhanced family-friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Whoweare

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com