Service Assurance and Improvement Practices Specialist

Job Title: Service Assurance and Improvement Practices Specialist

Location: Preston with travel across BAE Systems and partner locations as required - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Referral Bonus: £1000

Grade: GG09

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptionalindividual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your line manager, you can contact your HRBP.

PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

As a Service Risk & Obsolescence Practice Specialist, you will support the development, governance, and continual improvement of Service Assurance and Improvement practices within BAE Systems' SIAM operating model. Working within the Digital Service Integrator (DSI), you will help ensure practices remain aligned to business priorities, user needs, and organisational objectives. You will contribute to the development of standards, policies, and governance frameworks, using service insight and performance data to identify risks, strengthen resilience, and drive continual improvement.

Collaborating with internal teams, strategic partners, and practice communities, you will promote consistent practice adoption and support the delivery of reliable, outcome-focused services across a complex multi-partner environment.

Core duties

• Contribute to the governance, assurance, and continual improvement of Service Assurance and Improvement practices
• Develop and maintain practice standards, policies, guidance, templates, and governance documentation
• Support the delivery of the practice roadmap and improvement initiatives aligned to organisational priorities and business outcomes
• Analyse service performance data and operational insight to identify risks, trends, and opportunities for service improvement and resilience
• Support governance forums, assurance activities, and practice assessments, providing evidence-based recommendations to strengthen adoption and consistency
• Build strong relationships with Practice Owners, service teams, and strategic partners to ensure aligned practice delivery and improved outcomes across the SIAM operating model

Essential Skills

• Experience in IT Service Management, Service Assurance, Governance, or Continual Improvement within complex or SIAM-based environments
• Knowledge of ITIL service management practices, including Incident, Problem, Change, Service Risk, Technology Lifecycle, and Obsolescence Management
• Experience supporting governance, assurance, compliance, and continual improvement activities through the application of service management standards and documentation
• Ability to analyse service performance data, operational insight, and user feedback to identify risks, trends, and improvement opportunities

The SIAM Team (Digital Service Integrator) Team

Reporting to the Availability and Command Centre Practice Owner, you’ll be part of the retained DSI, strengthening the governance, assurance, and continual improvement that underpin integrated service delivery across our multi-partner environment.

Working alongside Practice Owners, other Practice Specialists, the OI, and strategic partners, you’ll evolve the standards, governance, and continual improvement that strengthen service resilience and improve the maturity of service management across the SIAM operating model.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicantsmust as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicantsmust typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 30th October 2026

We are currently accepting speculative referrals for specific skillsets (roles based in the UK). Click here to find out more. All Privacy rights will be protected.

Make a speculative referral

If this advert states that this role is eligible for the UK referral scheme, but there is no link here to make a referral for this specific vacancy, please contact the Recruitment Helpdesk who will be able to advise.