Transaction Management Ops Analyst

Location: Pennington

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB - Line of Business Description

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.

Within WMO, the Investment and Monetary Controls teams execute manual processes and monitor automated processes to maintain adherence to requirements established by product type, transaction type, contracts or regulations such as ensuring the value of collateral remains sufficient, trade information matches across all trading systems, and invoices are correct per a contract.

Team Description

Upon receipt of daily and weekly reports including obligations and securities-based lending data, the Exposure Reporting team ensures accurate analysis and timely distribution to communicate firm exposure. Once validated, reports are shared with key stakeholders. Obligations refer to financial commitments arising from client transactions that must be fulfilled. Security-Based Lending Data refers to information regarding open loans for customers leveraging their investment assets as collateral.

A successful Transaction Management Operations Analyst on this team

Performs a detailed assessment of obligations and securities-based lending data, then fulfills reporting and escalation activities including providing consolidated risk reports according to the established guidelines and procedures.

Responds to internal partner inquiries related to obligations and securities-based lending data via email.

Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Responsibilities

Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by reviewing requests, confirming supporting information, and resolving open commitments

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by confirming account information and activity

Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates and communicating outstanding requirements to Merrill Lynch Wealth Management and Consumer Investments Personnel

Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly overseeing complex cases to drive collective results and client satisfaction

Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units.

LOB Job Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
• undefined

Required Qualifications

• Familiarity with financial processes across ML sales support screens
• Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry and department (e.g., Regulation T, New York Stock Exchange, Firm policies and procedures and margin and option rules and regulations)
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a challenging environment
• Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint)

Prioritization

Attention to Detail

Oral Communication

Desired Qualifications

Experience in banking, wealth management, brokerage, or other regulated industries

Experience supporting risk, control, quality review, or audit-related activities

College Degree preferred

Knowledge of margin and option requirements

Requires direct internal contact with business partners. Support forced liquidation processing to ensure trading commitments (cash commitments and Regulation T calls) and equity deficiency calls (maintenance calls and minimum equity calls) are met within regulatory and Firm policy timeframes.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

• $25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set.
• Predictable pay
• This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Additional Locations: Jacksonville