Markets Support Specialist

Location: Chicago

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Job Description

The candidate will serve as the key shared services operational liaison, supporting the US Prime Finance business, taking ownership of setup-related requirements, queries and issues across the Prime Finance environment. They will represent the function in relevant setup discussions, drive issues through to resolution and ensure effective coordination between Prime Finance, Margin, Risk and supporting teams.

The role requires strong subject-matter expertise in margin and Prime Finance setups, combined with excellent stakeholder and relationship management skills. The successful candidate will maintain a detailed understanding of current processes, strategic initiatives and developments across the Prime Finance landscape, ensuring operational requirements and business priorities are effectively supported.

The candidate will play a key role in the continued evolution and expansion of Shared Services, assuming ownership of additional business line support functions as the team’s remit grows. The candidate will be responsible for integrating these activities into the existing operating model, developing the required subject-matter knowledge and ensuring consistent standards of operational support, stakeholder engagement, risk management and issue resolution.

The candidate will also take a lead role in developing team capability, providing structured training, knowledge transfer and ongoing guidance to ensure team members have the skills and expertise required to perform their responsibilities effectively, with emphasis on team development.

Responsibilities

• Act as the primary Shared Services point of contact for the US Prime business for setup-related requirements, queries and operational issues.
• Take end-to-end ownership of margin and Prime setup queries, driving issues through to effective and timely resolution.
• Provide subject-matter expertise on Prime setups, processes and operational requirements.
• Proactively manage complex operational issues and escalations, ensuring appropriate stakeholders are engaged and business requirements are supported.
• Partner closely with Margin, Client Services, Account Management, regional Risk teams and other key stakeholders to coordinate requirements and resolve cross-functional dependencies.
• Represent Shared Services in discussions relating to Prime setups, process changes, business requirements and strategic initiatives, providing operational expertise and challenge where appropriate.
• Maintain a strong understanding of the global Prime Finance operating environment, providing additional support and expertise across regions when required.
• Maintain up-to-date knowledge of key Prime Finance processes, initiatives, developments and operational risks.
• Actively engage in technology changes and enhancements impacting Prime Finance, ensuring operational impacts are understood and relevant information is communicated across the global team.
• Identify opportunities to improve processes, controls, technology and ways of working, driving greater operational effectiveness and service delivery.
• Build strong relationships across the organization and act as a trusted operational partner to Prime Finance and supporting functions.

Required Qualifications

• 3 years experience in of Operational Risk, Prime Financing considerations within the operational environment.
• Strong subject-matter knowledge of Prime Finance and margin setup processes.
• Strong professional presence, with the confidence and credibility to lead discussions, challenge constructively and represent Shared Services with senior stakeholders.
• Excellent written and verbal communication skills, with the ability to present complex operational matters clearly and effectively.
• Strong stakeholder and relationship management skills, with the ability to engage, influence and collaborate across different functions and organisational levels.
• Demonstrated ability to operate effectively under pressure, manage competing priorities and take ownership of issues through to resolution.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing operational risks and challenges.
• Have the ability and understanding to work effectively across regional and global teams.

Desired Qualifcations

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

Attention to Detail

Written Communications

Data Collection and Entry

Oral Communications

Record Keeping

Recording/Organizing Information

Strategic Thinking

Active Listening

Decision Making

Negotiation

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$75,000.00 - $125,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.