Contracts & Compliance Coordinator

1 year Full-Time Contract

JOB SUMMARY

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

DUTIES AND RESPONSIBILITIES

• ·Read and understand contract obligations and how they relate to business operations.
• ·Collect and record contract data based on department protocol.
• ·Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts.
• ·Manages Contract performance, utilizing available data and information to identify issues and/ or concerns as well as quality improvement opportunities related to our contracts.
• ·Attend LHIN and SPO meetings (travel as required).
• ·Develop thorough understanding of internal operations including the environment and operating conditions.
• ·Addresses concerns from clients and contract representatives in an effective and timely manner – working with relevant internal staff and external parties (including performance and billing issues).
• ·Act as a point person between Internal departments and customers to communicate any updates, disruptions to service, improvements, etc.
• ·Train staff on HCCSS requirements.
• ·Coordinate resources for RFPs for Proposals.
• ·Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/ management in a timely manner.
• ·Investigate and respond to client complaints and escalations and work with internal/ external departments to implement process improvements.
• ·Update and maintain department tools and contracting processes.
• ·Actively work to develop an understanding of the business operations from a front-line perspective.
• ·Communicates project development, status, and related processes on an ongoing basis.
• ·Ability to ensure timely and effective execution of multiple and simultaneous projects.
• ·Self-organized and has ability to prioritize tasks and ensure all deadlines are met.
• ·Identify business requirements regarding contracts terms and conditions.
• ·Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
• ·Respond to inquiries or questions regarding contract administration.
• ·Complete a variety of administrative tasks.
• ·Develop process flow charts, SOPs and work instruction in various formats (Visio, Word, Powerpoint, Excel).
• ·Ensure required data is collected, prepared and communicated to relevant parties.
• ·Extract and analyze reports and summarize findings for management.
• ·Maintains excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings.
• ·Maintains excellent relationships with external parties/ customers using effective communication strategies.
• ·Works with staff and management to ensure actions items are completed in a timely manner as per assigned deadlines.
• ·Responding to customer and internal enquiries within set guidelines and time frames.
• ·Maintain strong relationships with key stakeholder groups including clinical and administration team members.
• ·Develop process improvements that mitigate risk and ensure contractual compliance.
• ·Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency.
• ·Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• ·Participates proactively in Health & Safety activities while performing all duties.
• ·Adhere to Bayshore Policies and Procedures.
• ·Maintain confidentiality of client and corporate information.
• Complete other tasks as requested.

Education and Experience

• ·University degree in a related discipline or three-year diploma in a related discipline plus related experience
• ·Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset
• ·Experience in Program / Project Management is an asset
• Other Skills, Abilities and Requirements
• ·Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines
• ·Strong communication and presentation skills
• ·Experience providing detailed reports using Microsoft Office (Excel) and CRM
• ·Valid driver’s license and reliable vehicle for off-site meetings