Learning Experience Specialist

Location: BGC

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40

Work Shift

8pm to 5am (Philippines)

Job Summary

The Learning Experience Specialist is responsible for the design, development, and delivery of high-quality digital, virtual, and blended learning solutions that enhance skills, enable behavioral change, and support business goals. Operating in a global captive center, the role collaborates with global stakeholders and leverages modern learning technologies to facilitate scalable, engaging, and effective learning experiences. This dual-function position ensures seamless integration between instructional design and delivery execution to drive learner impact across the enterprise.

Essential Functions

Consult with internal stakeholders and subject matter experts to analyze learning needs, define learning outcomes, and align on instructional strategy.

Design and develop instructional content and performance support materials, including eLearning, Virtual Instructor-Led Training/ Instructor-Led Training (VILT/ILT )materials, microlearning, toolkits, job aids, infographics, and videos.

Deliver live virtual and in-person learning sessions using platforms such as Zoom, Microsoft Teams, and other learning technologies.

Ensure high-quality learner engagement and satisfaction by employing best practices in adult learning theory, instructional design, and facilitation.

Conduct pre-, mid-, and post-session communications and learning reinforcements for virtual and instructor-led sessions.

Evaluate learning effectiveness using performance metrics, feedback mechanisms, and post-training assessments to refine future design and delivery.

Maintain project plans for content creation and learning initiatives, ensuring alignment to timelines, budgets, and stakeholder expectations.

Serve as a subject matter expert (SME) and learner advocate, guiding learners toward available tools, platforms, and continued learning opportunities.

Partner with global design and delivery teams to ensure consistent learner experiences across geographies and functions.

Stay up to date on emerging technologies and learning trends to continuously improve design and delivery methods.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

Bachelor’s degree in Communication, Education, Human Resources, Organizational Communication, Organizational Leadership, or Organizational Psychology (required)

Experience

3+ years’ experience in learning, education, human resources or related field. (required)

3+ years’ experience with virtual classroom environments & software, eLearning and virtual technology in a global shared service environment (e.g., presenting & sharing data and applications, whiteboards, audio & video support, breakout sessions, recording, etc.) (required)

Skills & Abilities

Virtual Facilitation

Adult Learning Theory

Project Management

Research

Analytical

Reporting

Writing Skills

Oral Comprehension

Coaching

Active listening

Interpersonal Skills

Communication

Problem Solving

Critical thinking

Organization

Persuasion

Detail Oriented

Time Management

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities
• Benefits may vary based on employment terms and role.

Department

Human Resources - HR Services - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.